MultiVision Communications Releases Contact Center Solution
MARKHAM, CANADA - MultiVision Communications, a Canadian-based developer of contact center solutions and services, announced the introduction of an interactive notification application. Speechezy is designed to assist contact center operators deliver desired information proactively to customers over any communications channel. Speechezy uses open standard VoiceXML speech platforms to access information. The system can work with existing inbound interactive voice response (IVR) and outbound predictive dialing technologies. "Speechezy transforms the definition of Customer Relationship Management (CRM) into Customer Relationship MUSCLE," said Fred Gallagher, founder and president of MultiVision Communications. "It provides a one-of-a-kind tool to leverage the knowledge an organization has about its clients to deliver unique customer service initiatives that are welcomed by customers. The resulting increase in customer satisfaction and retention has tremendous impact on an organization's profits, growth, and investment protection." The Speechezy system is flexible and can be used to handle many kinds of customer notification applications in various industries including financial services, education, transportation, travel, utilities, healthcare, telecommunications and retail. "Speechezy's integrated campaign and database management capabilities can quickly and easily build powerful revenue-generating programs, innovative customer service notification solutions, and creative collection campaigns," said Gallagher. "In addition, new high fidelity and ultra-flexible text-to-speech solutions allow organizations to blend their customer's name into the prompt, even though there may be millions of names in the database. As a result, each call to the customer appears individually prepared." A voice demonstration of a Speechezy application is available online at www.mvcinc.com.