-->
Customer Interaction Technologies

The list of solutions used in customer interaction and relationships management is changing rapidly as technology advances and make more possible. From chatbots to IVR, the technologies contained here are far-reaching. See below for the latest customer interaction technology news, trends, and solutions.

Features

2022 State of the Speech Technology Industry

The latest developments and trends in seven important sectors.

The 2022 State of Speech Engines

Innovation can't be denied, but challenges remain.

The 2022 State of Speech Development Platforms

2022 emerges as a turning point year.

The 2022 State of Intelligent Virtual Assistants

More IVA building blocks are being put into place.

Industry Voices

The Need for Continuous Speech Recognition Testing

Conversational AI and voice have to be tested to ensure that they work flawlessly.

Customer Service Must Adapt to Expanded Touchpoints for Voice of the Customer Insight

Companies need to supplement traditional surveys with speech and text analytics. (Featured on SmartCustomerService.com.)

The Risks Posed by Biases in Voice and AI

Artificial intelligence is still a novel concept with its own unique benefits and flaws. This is how it will integrate into sales, marketing, and customer interactions.

Voice Technology is Essential to Digital Transformation

Advances in speech technology are ensuring that voice continues to have a role in customer interactions.

Columns

Why Speech Tech Is Key to a Well-Rounded Metaverse

Voice adds an exciting fourth dimension to 3-D virtual worlds.

The Path Ahead (and Behind) for Conversational AI

You have to crawl before you can walk (and talk).

Interaction Analytics: What’s Driving Adoption

IA solutions can identify the issues that are preventing good CX.

Enduring AI-Powered Retail Trends for 2022

Digital engagement will continue to enhance retail, both in the store and online.

Speech Technology Reports and Research

Improving Speech Recognition Accuracy in Consumer Devices

Sponsored by Kardome

Six must-have components for an ideal IVR system

Sponsored by [24]7.ai

Learn How to Automate your Business with Voice Technology

Sponsored by Deepgram

Why Voice is the New User Experience

Sponsored by Deepgram

Customer Interaction Technologies Companies and Suppliers