Conversational AI and voice have to be tested to ensure that they work flawlessly.
Florian Treml //
22 Feb 2022
Companies need to supplement traditional surveys with speech and text analytics. (Featured on SmartCustomerService.com.)
15 Feb 2022
Artificial intelligence is still a novel concept with its own unique benefits and flaws. This is how it will integrate into sales, marketing, and customer interactions.
Nigel Cannings //
09 Nov 2021
Advances in speech technology are ensuring that voice continues to have a role in customer interactions.
Rohan Ganeson //
25 May 2021