Building digital assistants to help customers is becoming an industry requirement, so companies should start soon if they don't already have one.
William Meisel //
09 Jan 2020
Staying ahead of key trends can be key in helping companies create a personalized customer experience. Here are five key trends that will shape customer support in 2020.
Anand Janefalkar //
18 Dec 2019
The holiday season isn't always "the most wonderful time of the year" for contact centers. Fortunately, speech-enabled technologies are playing a vital role in helping customer support organizations thrive over the holidays,
Carmit D’Andrea //
11 Dec 2019
For years, investments in the voice channel have taken a backseat to digital. But thanks to the rise of IoT devices and AI-driven conversational experiences in the consumer realm, organizations must rethink the role of voice.
Brian Chevalier //
18 Sep 2019