-->
Intelligent Agents

Intelligent agents--a program or bot able to autonomously gather information or perform a service--are transforming the way people work and live, and are the basis for the digital assistants millions of people use every day. See below for the latest development news, trends, and solutions on Intelligent Agents.

Features

The Top Speech Technologies and Vendors: The 2024 Speech Industry Awards

Artificial intelligence is now integral to speech technology, a fact reflected by our winning vendors.

2024 Speech Industry Award Winner: SoundHound Drives Voice AI’s Expansion

The company is building toward a vision of a voice commerce ecosystem that enables consumers to access goods and services through natural conversation.

Best Practices for Bringing Voice Assistants to Mobile Apps

Mobile voice interface development requires a clear objective with a lot of customer insight.

2024 Vertical Market Case Studies: A Speech Technology Special Report

A look at how speech technology solved real-world problems in seven industry sectors.

Industry Voices

Generative AI Will Redefine Crucial Work Skills, but It Can’t Replace Human Expertise

GenAI signals new possibilities, and it's inevitable that certain tasks will be automated. But humans won't be replaced; instead, their roles will be elevated.

The Importance of Voice Control on Aging in Place

The development of voice control language processing and available applications will impact seniors' ability to safely age in place.

AI Voice: Working with, Not Against, Humans

Companies can leverage automated voice in new ways, building fuller, more authentic connections with their audiences.

Conversational AI Is Finding Its Voice

The future of multilingual support lies with conversational artificial intelligence.

Columns

How AI Is Transforming Self-Service

Customers show a preference for helping themselves when self-service apps are up to it.

Speech Technology Is Primed for a Big Leap Forward

Personal assistants? Try personalized assistants.

Generative AI’s 6 Paradoxes for Customer Service

The tensions and undercurrents in the wake of genAI should be better understood.

Mobile Apps Need Better Speech Interfaces

Now is the time to consider how your company could implement or upgrade its voice assistant mobile app interfaces.

Intelligent Agents Companies and Suppliers