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Intelligent Agents

Intelligent agents--a program or bot able to autonomously gather information or perform a service--are transforming the way people work and live, and are the basis for the digital assistants millions of people use every day. See below for the latest development news, trends, and solutions on Intelligent Agents.

Features

The Top Speech Technologies and Vendors: The 2023 Speech Industry Awards

AI, AI, and more AI: The technology is disrupting everything, and it's found everywhere in our speech industry achievements for 2023.

2023 Speech Industry Award Winner: D-ID Gives a Human Face and Voice to AI

D-ID, an Israeli company founded in 2017, is providing superpowers to individual creators and businesses alike, uniquely enabling them to transform any picture into an interactive video in seconds.

2023 Speech Industry Award Winner: ID R&D Pioneers Liveness Detection

ID R&D, a New York-based provider of liveness detection and voice biometrics, has quickly become a leader in addressing AI-powered fraud by combining passive facial liveness and voice anti-spoofing technologies.

2023 Speech Industry Award Winner: Microsoft’s VALL-E Breaks the Mold in AI Training

VALL-E, one of Microsoft's latest forays into artificial intelligence, is a transformer-based text-to-speech model that can re-create any voice from just a three-second sample clip.

Industry Voices

The Importance of Voice Control on Aging in Place

The development of voice control language processing and available applications will impact seniors' ability to safely age in place.

AI Voice: Working with, Not Against, Humans

Companies can leverage automated voice in new ways, building fuller, more authentic connections with their audiences.

Conversational AI Is Finding Its Voice

The future of multilingual support lies with conversational artificial intelligence.

The Need for Continuous Speech Recognition Testing

Conversational AI and voice have to be tested to ensure that they work flawlessly.

Columns

Conversational Assistants and Privacy

Guiding principles (and potential issues) for our AI-powered future.

Analytics Continues Its Charge Beyond the Phone

Companies are gaining even more actionable business intelligence by deploying artificial intelligence and natural language processing engines to customer conversations in multiple digital channels.

Conversational Assistants’ Next Step: Communities

As the apps become more ubiquitous, they'll need to interact.

Real-Time Guidance Is Key to a Great Service Experience

RTG can elevate customer interactions into relationship building sessions.

Speech Technology Reports and Research

Flip the AI Switch to Brilliant Customer Satisfaction

Sponsored by NICE

Applying Analytics and Sentiment to Understand CSAT

Sponsored by NICE

Case Study: Learn How to Achieve Above 90% Improvement in Call Categorization

Sponsored by LumenVox

Intelligent Agents Companies and Suppliers