The Top Speech Technologies and Vendors: The 2024 Speech Industry Awards
24 Sep 2024
Artificial intelligence is now integral to speech technology, a fact reflected by our winning vendors.
2024 Speech Industry Award Winner: PolyAI Optimizes Conversational AI for Contact Centers
24 Sep 2024
PolyAI continues to redefine what's possible with voice-first, artificial intelligence-powered automation in contact centers.
2024 Speech Industry Award Winner: Sanas Brings Clarity to Contact Center Interactions
24 Sep 2024
Thanks to this Palo Alto, Calif.-based provider of real-time speech understanding technology, agents have a choice in how they're heard and can proudly hold on to their unique voice characteristics.
Speech Analytics Expands Beyond Voice
05 Aug 2024
AI innovations mean interaction analytics can provide more actionable insights.
Best Practices for Bringing Voice Assistants to Mobile Apps
05 Aug 2024
Mobile voice interface development requires a clear objective with a lot of customer insight.
2024 Vertical Market Case Studies: A Speech Technology Special Report
12 Jun 2024
A look at how speech technology solved real-world problems in seven industry sectors.
2024 Vertical Market Case Studies: Speech Technology in Financial Services
12 Jun 2024
Verint Speech Analytics saves money for Premier Bankcard.
2024 Vertical Market Case Studies: Speech Technology in Hospitality
12 Jun 2024
Golden Nugget is handling customer calls with PolyAI virtual assistants.
2024 Vertical Market Case Studies: Speech Technology in Waste Management
12 Jun 2024
Republic Services hauls in employee improvements with speech analytics.
Tips for Reviewing Voicebot Vulnerability
01 Apr 2024
How companies can help users feel safe by better securing voice assistant data.
2024 State of AI in the Speech Technology Industry
09 Feb 2024
How generative (and other types of) artificial intelligence is impacting five important sectors.
2024 State of AI in the Speech Technology Industry: AI’s Impact on Natural Language Processing
09 Feb 2024
Speech systems will continue to get more conversational with AI advances.
The Top Speech Technologies and Vendors: The 2023 Speech Industry Awards
13 Sep 2023
AI, AI, and more AI: The technology is disrupting everything, and it's found everywhere in our speech industry achievements for 2023.
2023 Speech Industry Award Winner: D-ID Gives a Human Face and Voice to AI
13 Sep 2023
D-ID, an Israeli company founded in 2017, is providing superpowers to individual creators and businesses alike, uniquely enabling them to transform any picture into an interactive video in seconds.
2023 Speech Industry Award Winner: NVIDIA Is Making Voice AI Better for Almost Everyone
13 Sep 2023
NVIDIA saw blowout second-quarter results, surging margins, and incredible demand, which prompted one analyst from Constellation Insights to conclude that "it's clear the company has little competition and a lot of pricing power."
2023 Speech Industry Award Winner: Speechmatics Inches Closer Toward a Universal Translator
13 Sep 2023
Speechmatics, a provider of automatic speech recognition software based on recurrent neural networks and statistical language modeling, is on a mission to make its speech-to-text technology usable by 70 percent of the world's population in the next three years.
Speech Analytics Can Help Steer Chatbot Interactions
14 Jul 2023
Companies are beginning to apply traditional speech analytics to their automated conversations.
How Speech Analytics Helps Improve Coaching/Training
14 Jul 2023
Data-driven guidance provides a better agent and customer experience.
2023 Vertical Markets Spotlight: A Speech Technology Special Report
12 May 2023
Our roundup of the speech innovation taking place in eight important industry verticals.
2023 Vertical Markets Spotlight: Speech Technology in Financial Services
12 May 2023
Rise in voice banking requires a rise in voice-based support, verification, and AI.