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Customer Self Service > Features

Customer self-service solutions allow end users to access information and perform routine tasks without requiring the assistance of a live customer service representative. See below for the latest customer self-service news, trends, and solutions.

Features

Succeeding in the Battle Against Deepfakes

New AI tech is helping detect voice and video fraud attempts.

Voice Is Poised to Take a Quantum Leap

Exploring quantum computing's expected impact on the speech technology market.

The Top Speech Technologies and Vendors: The 2024 Speech Industry Awards

Artificial intelligence is now integral to speech technology, a fact reflected by our winning vendors.

2024 Vertical Market Case Studies: A Speech Technology Special Report

A look at how speech technology solved real-world problems in seven industry sectors.

2024 Vertical Market Case Studies: Speech Technology in Financial Services

Verint Speech Analytics saves money for Premier Bankcard.

2024 Vertical Market Case Studies: Speech Technology in Hospitality

Golden Nugget is handling customer calls with PolyAI virtual assistants.

2024 Vertical Market Case Studies: Speech Technology in Waste Management

Republic Services hauls in employee improvements with speech analytics.

Tips for Reviewing Voicebot Vulnerability

How companies can help users feel safe by better securing voice assistant data.

2024 State of AI in the Speech Technology Industry

How generative (and other types of) artificial intelligence is impacting five important sectors.

2024 State of AI in the Speech Technology Industry: AI’s Impact on Natural Language Processing

Speech systems will continue to get more conversational with AI advances.

The Top Speech Technologies and Vendors: The 2023 Speech Industry Awards

AI, AI, and more AI: The technology is disrupting everything, and it's found everywhere in our speech industry achievements for 2023.

2023 Speech Industry Award Winner: ReadSpeaker Embeds TTS in Many More Platforms

With almost 25 years of experience in developing text-to-speech solutions, ReadSpeaker today offers one of the largest selections of expressive, humanlike voices in the industry.

2023 Speech Industry Award Winner: SoundHound AI Brings Speech Breakthroughs to the Mainstream

SoundHound AI, based in Santa Clara, Calif., this year launched, among other things, Chat AI, a voice-enabled digital assistant with generative artificial intelligence; and Smart Answering, which uses voice AI to handle inbound customer calls.

Speech Analytics Can Help Steer Chatbot Interactions

Companies are beginning to apply traditional speech analytics to their automated conversations.

2023 Vertical Markets Spotlight: A Speech Technology Special Report

Our roundup of the speech innovation taking place in eight important industry verticals.

2023 Vertical Markets Spotlight: Speech Technology in Government

Public-sector entities can improve customer service, delivery of benefits and services, efficiency, transparency, and more.

2023 Vertical Markets Spotlight: Speech Technology in Restaurants

Staffing shortages prompt a greater use of voice ordering automation.

2023 Vertical Markets Spotlight: Speech Technology in Retail

Voice shopping from home and at retail kiosks is proliferating.

2023 Vertical Markets Spotlight: Speech Technology in Travel and Hospitality

Voice brings concierge service to bookings and hotel stays.

2023 State of the Speech Technology Industry

The latest developments and trends in seven important sectors.