Overcoming Bias Requires an AI Reboot
Biases in artificial intelligence can be mitigated with multiple programmers
Speech Continues to Advance in the Contact Center
Companies should look to further automate customer service with voice technologies
Marketers Need to Optimize for Voice Search
The voice channel presents unique opportunities and challenges for marketers
The State of the Speech Technology Industry
Artificial intelligence is improving almost every aspect of the speech industry.
The State of Speech Analytics
Speech analytics is at the heart of digital transformations
The State of Artificial Intelligence
As AI becomes ubiquitous, voice technologies improve and expand into more areas
Artificial Intelligence and the Customer Journey
The combination of AI and speech technology is transforming the way marketers think about customer experience, but many are still hesitant to put plans into action, as consumer expectations may outpace technological reality.
Transformation in the Contact Center
Customer service has moved from call centers to a multichannel and now omnichannel customer experience approach, with cloud-based communications, well-designed IVR, and powerful reporting capabilities thanks to artificial intelligence (AI), chatbots, natural language processing (NLP), and more.
Would You Like Fries With That? Speech Technology at the Drive-Thru
McDonald's recent acquisition of Apprente was big news, but voice-ordering is nothing new to the world of fast-food. This move just goes to show how important speech technology will be in the future of QSRs.
Survey Says Users Still Suspicious of Conversational AI
When Google debuted Duplex in 2018, the voice assistant was deemed a little too human sounding, prompting some to wonder whether it was ethical to have an unsuspecting stranger engage with it. New research suggests people's concerns have not gone away.
Chatbot Development: Your Guide to Getting It Right
The race is on to include chatbots in marketing and CRM efforts, but many companies still aren't getting it right—and these tips can help
The Voice Data Gap and How to Close It
Companies still aren't doing enough to capture voice data, but advances in transcription, AI, and machine learning could change things
The Challenges of Monetizing Speech Applications
Speech applications are hot, but still provide more value than revenue. We talk to the experts about how to monetize your speech apps, and how value might be just as important as revenue.
The 2019 State of Intelligent Virtual Assistants
Accuracy rates rise and quality improves
The 2019 State of Speech Analytics
Cloud-based solutions give speech analytics a boost
Improving Conversational Virtual Assistants with Natural Language Processing
Better audio and Big Data are among the advancements making virtual assistants better
Embedding Speech Biometrics on Devices
Voice biometrics just might be the next great hope in securing data and other content. But as people use their mobile devices for more and more, embedding speech biometrics on these devices becomes more important
The 2018 Speech Industry Star Performers
These cutting-edge vendors are leading the way in AI, analytics, natural language, smart speakers, and more.
Self-Service and Assisted Service: Putting It All Together
The customer experience gets a boost when service systems work as one
Voice Assistants to Revolutionize Commerce, Research Finds
User spending via voice assistants is expected to grow as much as six times in three years, Capgemini reported recently.