2021 State of the Speech Technology Industry
04 Feb 2021
The latest developments and trends in seven important sectors
The State of Speech Engines
04 Feb 2021
Developments come fast in a rapidly changing environment
The State of Speech Analytics
04 Feb 2021
Technology now looks at more than what the customer said
The State of Voice Biometrics
04 Feb 2021
Vendors need to respond to increasingly sophisticated threats
The State of Artificial Intelligence
04 Feb 2021
AI takes many forms, but they all have increased speech's usefulness
Overcoming Bias Requires an AI Reboot
01 May 2020
Biases in artificial intelligence can be mitigated with multiple programmers
Speech Continues to Advance in the Contact Center
01 May 2020
Companies should look to further automate customer service with voice technologies
Marketers Need to Optimize for Voice Search
01 May 2020
The voice channel presents unique opportunities and challenges for marketers
The State of the Speech Technology Industry
07 Feb 2020
Artificial intelligence is improving almost every aspect of the speech industry.
The State of Speech Analytics
07 Feb 2020
Speech analytics is at the heart of digital transformations
The State of Artificial Intelligence
07 Feb 2020
As AI becomes ubiquitous, voice technologies improve and expand into more areas
Artificial Intelligence and the Customer Journey
04 Nov 2019
The combination of AI and speech technology is transforming the way marketers think about customer experience, but many are still hesitant to put plans into action, as consumer expectations may outpace technological reality.
Transformation in the Contact Center
18 Nov 2019
Customer service has moved from call centers to a multichannel and now omnichannel customer experience approach, with cloud-based communications, well-designed IVR, and powerful reporting capabilities thanks to artificial intelligence (AI), chatbots, natural language processing (NLP), and more.
Would You Like Fries With That? Speech Technology at the Drive-Thru
02 Oct 2019
McDonald's recent acquisition of Apprente was big news, but voice-ordering is nothing new to the world of fast-food. This move just goes to show how important speech technology will be in the future of QSRs.
Survey Says Users Still Suspicious of Conversational AI
07 Oct 2019
When Google debuted Duplex in 2018, the voice assistant was deemed a little too human sounding, prompting some to wonder whether it was ethical to have an unsuspecting stranger engage with it. New research suggests people's concerns have not gone away.
Chatbot Development: Your Guide to Getting It Right
23 Sep 2019
The race is on to include chatbots in marketing and CRM efforts, but many companies still aren't getting it right—and these tips can help
The Voice Data Gap and How to Close It
27 May 2019
Companies still aren't doing enough to capture voice data, but advances in transcription, AI, and machine learning could change things
The Challenges of Monetizing Speech Applications
22 Jul 2019
Speech applications are hot, but still provide more value than revenue. We talk to the experts about how to monetize your speech apps, and how value might be just as important as revenue.
The 2019 State of Intelligent Virtual Assistants
04 Feb 2019
Accuracy rates rise and quality improves
The 2019 State of Speech Analytics
18 Feb 2019
Cloud-based solutions give speech analytics a boost