2023 State of the Speech Technology Industry
08 Feb 2023
The latest developments and trends in seven important sectors.
The Top Speech Technologies and Vendors: The 2022 Speech Industry Awards
15 Sep 2022
Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.
2022 Speech Industry Award Winner: LivePerson Centers on Conversational AI
15 Sep 2022
LivePerson has been developing conversational technologies since its founding in 1995. A central piece in its technology portfolio for the past few years has been the Conversational Cloud, which the New York-based company launched in August 2020.
2022 Speech Industry Award Winner: NICE Powers Contact Centers with AI
15 Sep 2022
When it comes to cloud contact center solutions, one could easily make the case that NICE CXone is among the leading integrated platforms. And in the past year, NICE really boosted performance and functionality with a slew of artificial intelligence-based capabilities powered by its Enlighten AI engine.
Interest Mounts for Emotion Detection
19 Jul 2022
Speech analytics are getting better at identifying emotional states, but challenges remain.
Analytics Turns Its Sights on Interactions
19 Jul 2022
A growing number of use cases in the contact center make the case for increased analytics.
2022 State of the Speech Technology Industry
17 Feb 2022
The latest developments and trends in seven important sectors.
The 2022 State of Intelligent Virtual Assistants
17 Feb 2022
More IVA building blocks are being put into place.
The 2022 State of Artificial Intelligence
17 Feb 2022
Accuracy improves, but privacy concerns loom.
The Top Speech Technologies and Vendors: The 2021 Speech Industry Awards
02 Aug 2021
Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.
2021 State of the Speech Technology Industry
04 Feb 2021
The latest developments and trends in seven important sectors
The State of Speech Engines
04 Feb 2021
Developments come fast in a rapidly changing environment
The State of Speech Analytics
04 Feb 2021
Technology now looks at more than what the customer said
The State of Voice Biometrics
04 Feb 2021
Vendors need to respond to increasingly sophisticated threats
The State of Artificial Intelligence
04 Feb 2021
AI takes many forms, but they all have increased speech's usefulness
Overcoming Bias Requires an AI Reboot
01 May 2020
Biases in artificial intelligence can be mitigated with multiple programmers
Speech Continues to Advance in the Contact Center
01 May 2020
Companies should look to further automate customer service with voice technologies
Marketers Need to Optimize for Voice Search
01 May 2020
The voice channel presents unique opportunities and challenges for marketers
The State of the Speech Technology Industry
07 Feb 2020
Artificial intelligence is improving almost every aspect of the speech industry.
The State of Speech Analytics
07 Feb 2020
Speech analytics is at the heart of digital transformations