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Intelligent Agents > Features

Intelligent agents--a program or bot able to autonomously gather information or perform a service--are transforming the way people work and live, and are the basis for the digital assistants millions of people use every day. See below for the latest development news, trends, and solutions on Intelligent Agents.

Features

The Top Speech Technologies and Vendors: The 2022 Speech Industry Awards

Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.

2022 Speech Industry Award Winner: LivePerson Centers on Conversational AI

LivePerson has been developing conversational technologies since its founding in 1995. A central piece in its technology portfolio for the past few years has been the Conversational Cloud, which the New York-based company launched in August 2020.

2022 Speech Industry Award Winner: NICE Powers Contact Centers with AI

When it comes to cloud contact center solutions, one could easily make the case that NICE CXone is among the leading integrated platforms. And in the past year, NICE really boosted performance and functionality with a slew of artificial intelligence-based capabilities powered by its Enlighten AI engine.

Vertical Markets Spotlight: Speech in Retail

Purchases and checkouts top the uses for retailers' voice assistants.

Vertical Markets Spotlight: Speech in Financial Services

Commerce, convenience, and compliance top banking's use of voice.

Vertical Markets Spotlight: Speech in Travel and Hospitality

Post-COVID surge challenges properties.

Vertical Markets Spotlight: A Special Report

Speech Technology magazine's roundup of the speech innovation taking place in eight industry verticals.

2022 State of the Speech Technology Industry

The latest developments and trends in seven important sectors.

The 2022 State of Speech Development Platforms

2022 emerges as a turning point year.

The 2022 State of Intelligent Virtual Assistants

More IVA building blocks are being put into place.

The 2022 State of Assistive Technology

Expanding opportunities to improve everyday lives.

The 2022 State of Artificial Intelligence

Accuracy improves, but privacy concerns loom.

Building a Voice Brand Is a Sound Policy

As more marketing moves to audio channels, companies need a unified voice.

The Top Speech Technologies and Vendors: The 2021 Speech Industry Awards

Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.

2021 Speech Industry Award Winner: Deepgram Applies AutoML to Automatic Speech Recognition

Like AppTek, San Francisco-based Deepgram, also joined CallMiner's Open Voice Transcription Standard (OVTS) as a founding member, but that is just one of the many partnerships it signed in the past year to advance its speech recognition capabilities.

2021 Speech Industry Award Winner: Microsoft Buys Big with Nuance

Nuance had long been considered an acquisition target, and Microsoft finally pulled off a deal in April worth $19.7 billion. Microsoft reportedly plans to use Nuance's technology to augment its cloud products for healthcare, which were launched last year.

2021 Speech Industry Award Winner: ReadSpeaker Gives a New Voice to TTS

ReadSpeaker has been leading the way in text-to-speech (TTS) for more than two decades, delivering high-quality, lifelike voices for artificial intelligence-driven conversational applications, interactive voice response systems, and embedded applications.

Speech Technology Inches Closer to the Edge

An emerging computing paradigm, edge computing, promises to improve response time, lower costs, and enhance security, but the ecosystem is immature.

The Speech Industry Eyes Another NLP (Neuro-Linguistic Programming)

Neuro-linguistic programming can alter the way companies communicate with customers.

Seniors Increase Use of Assistive Speech Tech

The growing aging population is a market ripe for voice-enabled technologies.