Analytics Turns Its Sights on Interactions
A growing number of use cases in the contact center make the case for increased analytics.
Vertical Markets Spotlight: Speech in Financial Services
Commerce, convenience, and compliance top banking's use of voice.
Vertical Markets Spotlight: Speech in Travel and Hospitality
Post-COVID surge challenges properties.
Vertical Markets Spotlight: Speech in Manufacturing and Distribution
Speech takes inefficiencies out of factory and warehouse operations.
Vertical Markets Spotlight: A Special Report
Speech Technology magazine's roundup of the speech innovation taking place in eight industry verticals.
2022 State of the Speech Technology Industry
The latest developments and trends in seven important sectors.
The 2022 State of Speech Engines
Innovation can't be denied, but challenges remain.
The 2022 State of Speech Development Platforms
2022 emerges as a turning point year.
The 2022 State of Intelligent Virtual Assistants
More IVA building blocks are being put into place.
The 2022 State of Artificial Intelligence
Accuracy improves, but privacy concerns loom.
Building a Voice Brand Is a Sound Policy
As more marketing moves to audio channels, companies need a unified voice.
The Top Speech Technologies and Vendors: The 2021 Speech Industry Awards
Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.
2021 Speech Industry Award Winner: TTEC Takes Over the Government
TTEC Holdings, an Englewood, Colo.-based customer experience technology and services provider, has been busy on the acquisition front in the past year, scooping up both Avtex and VoiceFoundry.
2021 State of the Speech Technology Industry
The latest developments and trends in seven important sectors
The State of Speech Development Platforms
New multicloud solutions are emerging
The State of Artificial Intelligence
AI takes many forms, but they all have increased speech's usefulness
Speech Technology's 2020 People's Choice Awards
The votes are in. You have spoken!
The State of the Speech Technology Industry
Artificial intelligence is improving almost every aspect of the speech industry.
The State of Speech Analytics
Speech analytics is at the heart of digital transformations
The State of Intelligent Virtual Assistants
IVA vendors shift from a horizontal to a vertical focus