Analytics Turns Its Sights on Interactions
19 Jul 2022
A growing number of use cases in the contact center make the case for increased analytics.
Vertical Markets Spotlight: Speech in Financial Services
13 Jun 2022
Commerce, convenience, and compliance top banking's use of voice.
Vertical Markets Spotlight: Speech in Travel and Hospitality
13 Jun 2022
Post-COVID surge challenges properties.
Vertical Markets Spotlight: Speech in Manufacturing and Distribution
13 Jun 2022
Speech takes inefficiencies out of factory and warehouse operations.
Vertical Markets Spotlight: A Special Report
13 Jun 2022
Speech Technology magazine's roundup of the speech innovation taking place in eight industry verticals.
2022 State of the Speech Technology Industry
17 Feb 2022
The latest developments and trends in seven important sectors.
The 2022 State of Speech Engines
17 Feb 2022
Innovation can't be denied, but challenges remain.
The 2022 State of Speech Development Platforms
17 Feb 2022
2022 emerges as a turning point year.
The 2022 State of Intelligent Virtual Assistants
17 Feb 2022
More IVA building blocks are being put into place.
The 2022 State of Artificial Intelligence
17 Feb 2022
Accuracy improves, but privacy concerns loom.
Building a Voice Brand Is a Sound Policy
01 Nov 2021
As more marketing moves to audio channels, companies need a unified voice.
The Top Speech Technologies and Vendors: The 2021 Speech Industry Awards
02 Aug 2021
Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.
2021 Speech Industry Award Winner: TTEC Takes Over the Government
02 Aug 2021
TTEC Holdings, an Englewood, Colo.-based customer experience technology and services provider, has been busy on the acquisition front in the past year, scooping up both Avtex and VoiceFoundry.
2021 State of the Speech Technology Industry
04 Feb 2021
The latest developments and trends in seven important sectors
The State of Speech Development Platforms
04 Feb 2021
New multicloud solutions are emerging
The State of Artificial Intelligence
04 Feb 2021
AI takes many forms, but they all have increased speech's usefulness
Speech Technology's 2020 People's Choice Awards
01 May 2020
The votes are in. You have spoken!
The State of the Speech Technology Industry
07 Feb 2020
Artificial intelligence is improving almost every aspect of the speech industry.
The State of Speech Analytics
07 Feb 2020
Speech analytics is at the heart of digital transformations
The State of Intelligent Virtual Assistants
07 Feb 2020
IVA vendors shift from a horizontal to a vertical focus