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Chatbots > Features

Chatbots are hot. These solutions designed to simulate conversation with human users are being used in an increasingly wide variety of industries. See below for the latest chatbot news, trends, and solutions.

Features

Analytics Turns Its Sights on Interactions

A growing number of use cases in the contact center make the case for increased analytics.

Vertical Markets Spotlight: Speech in Financial Services

Commerce, convenience, and compliance top banking's use of voice.

Vertical Markets Spotlight: Speech in Travel and Hospitality

Post-COVID surge challenges properties.

Vertical Markets Spotlight: Speech in Manufacturing and Distribution

Speech takes inefficiencies out of factory and warehouse operations.

Vertical Markets Spotlight: A Special Report

Speech Technology magazine's roundup of the speech innovation taking place in eight industry verticals.

2022 State of the Speech Technology Industry

The latest developments and trends in seven important sectors.

The 2022 State of Speech Engines

Innovation can't be denied, but challenges remain.

The 2022 State of Speech Development Platforms

2022 emerges as a turning point year.

The 2022 State of Intelligent Virtual Assistants

More IVA building blocks are being put into place.

The 2022 State of Artificial Intelligence

Accuracy improves, but privacy concerns loom.

Building a Voice Brand Is a Sound Policy

As more marketing moves to audio channels, companies need a unified voice.

The Top Speech Technologies and Vendors: The 2021 Speech Industry Awards

Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.

2021 Speech Industry Award Winner: TTEC Takes Over the Government

TTEC Holdings, an Englewood, Colo.-based customer experience technology and services provider, has been busy on the acquisition front in the past year, scooping up both Avtex and VoiceFoundry.

2021 State of the Speech Technology Industry

The latest developments and trends in seven important sectors

The State of Speech Development Platforms

New multicloud solutions are emerging

The State of Artificial Intelligence

AI takes many forms, but they all have increased speech's usefulness

Speech Technology's 2020 People's Choice Awards

The votes are in. You have spoken!

The State of the Speech Technology Industry

Artificial intelligence is improving almost every aspect of the speech industry.

The State of Speech Analytics

Speech analytics is at the heart of digital transformations

The State of Intelligent Virtual Assistants

IVA vendors shift from a horizontal to a vertical focus