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Chatbots > Features

Chatbots are hot. These solutions designed to simulate conversation with human users are being used in an increasingly wide variety of industries. See below for the latest chatbot news, trends, and solutions.

Features

The Top Speech Technologies and Vendors: The 2021 Speech Industry Awards

Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.

2021 Speech Industry Award Winner: TTEC Takes Over the Government

TTEC Holdings, an Englewood, Colo.-based customer experience technology and services provider, has been busy on the acquisition front in the past year, scooping up both Avtex and VoiceFoundry.

2021 State of the Speech Technology Industry

The latest developments and trends in seven important sectors

The State of Speech Development Platforms

New multicloud solutions are emerging

The State of Artificial Intelligence

AI takes many forms, but they all have increased speech's usefulness

Speech Technology's 2020 People's Choice Awards

The votes are in. You have spoken!

The State of the Speech Technology Industry

Artificial intelligence is improving almost every aspect of the speech industry.

The State of Speech Analytics

Speech analytics is at the heart of digital transformations

The State of Intelligent Virtual Assistants

IVA vendors shift from a horizontal to a vertical focus

The State of Assistive Technology

Accessibility solutions expand to new populations

The State of Artificial Intelligence

As AI becomes ubiquitous, voice technologies improve and expand into more areas

Transformation in the Contact Center

Customer service has moved from call centers to a multichannel and now omnichannel customer experience approach, with cloud-based communications, well-designed IVR, and powerful reporting capabilities thanks to artificial intelligence (AI), chatbots, natural language processing (NLP), and more.

What Speech Technology Buyers Really Want: How to Meet the Needs of Enterprise Customers

The potential for speech technology to transform the enterprise is there, but more work is needed to improve the enterprise application development infrastructure to make buyers happy

Would You Like Fries With That? Speech Technology at the Drive-Thru

McDonald's recent acquisition of Apprente was big news, but voice-ordering is nothing new to the world of fast-food. This move just goes to show how important speech technology will be in the future of QSRs.

Chatbot Development: Your Guide to Getting It Right

The race is on to include chatbots in marketing and CRM efforts, but many companies still aren't getting it right—and these tips can help

Higher Learning: AI, ML, and Speech Tech in Academia

Academics are at the forefront of the biggest AI changes in the industry. Learn more about the latest breakthroughs, the questions researchers are trying to answer, and the challenges they face.

How to Reach Marketers Looking for a Speech Solution

As speech technology becomes more commonplace, new markets are opening up for vendors. But as new opportunities abound, how do voice vendors reach out to potential new customers like marketers?

Speech Technology Magazine's People's Choice Awards 2019

The results of Speech Technology Magazine's People's Choice Awards voting are finally here. The people have spoken.

AI for Speech, Other Uses Primary Message from NICE Interactions

Delivering and leveraging artificial intelligence throughout the contact center, including several AI-enabled speech capabilities was the theme of the NICE Interactions 2019 Conference, which drew an estimated 3,000 attendees.

Verint Launches AI Blueprint

Verint announced a new offering, Verint AI Blueprint, which is designed to help companies launch conversational artificial intelligence solutions through a combination of consulting and technology.