Automated Solutions Have Become Work-from-Home Agents, Too
Adoption and interest in AI-infused capabilities got better because things got worse
IVAs: Using AI to Serve Customers and Contact Centers
True omnichannel customer service is becoming closer to reality
Amid the Pandemic, Speech Technologies Expand the Telehealth Options
The telehealth approach is now providing treatments across the healthcare spectrum
Infusing AI and Speech into the Mobile Retail Customer Experience
AI-powered apps are employing speech as part of an all-important omnichannel approach
Breakthroughs in Speech Are Just Beginning
Our writers consulted with industry experts across the major sectors of the speech technology landscape to determine the state of the industry
Smart Speakers Should Embrace Privacy by Design
Privacy concerns are to be expected with always-on devices that are passively listening to your most intimate conversations. But media reports of employees and contractors of Amazon and Apple listening to such voice recordings have escalated such concerns.
Tradeshow Speech Accessories Translate Into Winning Event Marketing
Speech translation apps are a game changer for international sales
Solving Pain Points for Newcomers Could Set You Apart
Smart vendors will think beyond AI and algorithms and find ways to solve business problems
Housekeeping and Homework for 2019
There's no doubt we'll have plenty to talk about in the year to come
Speech Analytics and AI Is a Winning Combination
Service, quality management, and the customer journey will all see big gains
Healthcare CX Is Increasingly Fraught, but Speech Tech Provides an Answer
AI-powered bots, armed with natural language understanding, are giving vital help to users navigating healthcare
Data Privacy Concerns Should Govern Speech Technology Industry
Security and privacy issues around voice assistants are sexy, but these concerns manifest themselves far more often in more mundane ways.
8 Ways Advances in Speech Recognition Will Affect Our Lives
From karaoke assistance to talking robots, here's a roundup of speech industry developments you'll be hearing about soon
Turn Speech Analytics into an Enterprise Change Agent
This service tool becomes more powerful when its findings are shared
Analytics Revolutionizes the QA Process
Increased targeting and precision make an upgrade worthwhile.
Voice Is Changing, Not Disappearing
Innovative companies will make use of alternative and traditional channels.
Are We Underestimating the Role of Emotion?
Consider it along with data when evaluating caller experience.
3 Developing Speech Technology Trends for 2014
Big Data in the Contact Center
Speech analytics is just the beginning.
Speech Analytics Comes of Age
A wide range of vendor options lets businesses get exactly what they need.