Automated Solutions Have Become Work-from-Home Agents, Too

Adoption and interest in AI-infused capabilities got better because things got worse

IVAs: Using AI to Serve Customers and Contact Centers

True omnichannel customer service is becoming closer to reality

Amid the Pandemic, Speech Technologies Expand the Telehealth Options

The telehealth approach is now providing treatments across the healthcare spectrum

Infusing AI and Speech into the Mobile Retail Customer Experience

AI-powered apps are employing speech as part of an all-important omnichannel approach

Breakthroughs in Speech Are Just Beginning

Our writers consulted with industry experts across the major sectors of the speech technology landscape to determine the state of the industry

Smart Speakers Should Embrace Privacy by Design

Privacy concerns are to be expected with always-on devices that are passively listening to your most intimate conversations. But media reports of employees and contractors of Amazon and Apple listening to such voice recordings have escalated such concerns.

Tradeshow Speech Accessories Translate Into Winning Event Marketing

Speech translation apps are a game changer for international sales

Solving Pain Points for Newcomers Could Set You Apart

Smart vendors will think beyond AI and algorithms and find ways to solve business problems

Housekeeping and Homework for 2019

There's no doubt we'll have plenty to talk about in the year to come

Speech Analytics and AI Is a Winning Combination

Service, quality management, and the customer journey will all see big gains

Healthcare CX Is Increasingly Fraught, but Speech Tech Provides an Answer

AI-powered bots, armed with natural language understanding, are giving vital help to users navigating healthcare

Data Privacy Concerns Should Govern Speech Technology Industry

Security and privacy issues around voice assistants are sexy, but these concerns manifest themselves far more often in more mundane ways.

8 Ways Advances in Speech Recognition Will Affect Our Lives

From karaoke assistance to talking robots, here's a roundup of speech industry developments you'll be hearing about soon

Turn Speech Analytics into an Enterprise Change Agent

This service tool becomes more powerful when its findings are shared

Analytics Revolutionizes the QA Process

Increased targeting and precision make an upgrade worthwhile.

Voice Is Changing, Not Disappearing

Innovative companies will make use of alternative and traditional channels.

Are We Underestimating the Role of Emotion?

Consider it along with data when evaluating caller experience.

3 Developing Speech Technology Trends for 2014

Big Data in the Contact Center

Speech analytics is just the beginning.

Speech Analytics Comes of Age

A wide range of vendor options lets businesses get exactly what they need.