Financial Services/Insurance

The Financial Services sector has embraced speech technology--especially the security that biometrics and caller identification solutions provide. See below for companies that offer solutions to speed access to personalized information, reduce call center costs, and automate service delivery for better customer service and employee productivity.

Features

AI Teaches Avatars How to Talk

Lip sync solutions increase immersion and drive user engagement.

Succeeding in the Battle Against Deepfakes

New AI tech is helping detect voice and video fraud attempts.

The Top Speech Technologies and Vendors: The 2024 Speech Industry Awards

Artificial intelligence is now integral to speech technology, a fact reflected by our winning vendors.

2024 Vertical Market Case Studies: A Speech Technology Special Report

A look at how speech technology solved real-world problems in seven industry sectors.

Industry Voices

Solutions that are the Critical Lifeline of Insight Especially in Time of Rapid Change

Harnessing the Power of our Next Generation Voice Solutions

Video: The Downside of Directed Dialogue NLU

Omilia's Nikos Kolivas discusses the value of context and memory in delivering human-like interactions in self-service contact centers in this clip from SpeechTEK 2018.

How Conversational Self-Service Improves the Contact Center Experience (Video)

Omilia's Quinn Agen discusses the way an an end-to-end conversational approach in machine-to-human interaction helps deliver satisfying contact center experiences in this clip from SpeechTEK 2018.