AI Is Making UCC and the Contact Center into an Increasingly Powerful Combo

Teaming up these AI-fueled solutions yields a variety of shared capabilities and benefits.

Voice Assistant Technology Struggles with Monetization

Alexa, Siri, and the like are popular but not profitable.

Interaction Analytics: Listening in on the Omnichannel Customer Journey

The value of these solutions increases as they're applied to more parts of your company.

Why Can’t Speech Tech Have a New York Accent?

With a population of 8.8 million within the five boroughs, and nearly 19 million if you include the suburbs, one would be hard-pressed to call the New York metro area a small subset of any U.S. population group.

Reality Isn’t Sci-Fi—It’s More Startling

Speech tech, like all tech, keeps getting more mind-blowing.

New Omnichannel Offerings Share the Power of NLU

Natural language understanding is enabling a budding omnichannel revolution.

Real-Time Guidance: Help for Agents and Customers

These AI solutions listen to and understand both sides of the conversation.

The Brain-Computer Interface: The Frontier of Speech Tech

BCI offers hope for assistive technologies that help people who can no longer articulate speech.

Voice Privacy and Security Need Greater Attention

Privacy standards too often overlook voice data.

Conversational Agents Move Toward Interoperability

On the path from garden walls to interoperable open agents.

Medical Practices Don’t Want to Be Pushed to the Cloud

Security/privacy concerns and administrative burdens plague cloud-based medical speech recognition.

Analytics Is All the Rage

Thanks to innovations in AI, cloud computing, and NLP, advancements in speech analytics have been fast and furious.

Conversational AI Is Becoming More Practical

As a spring conference displayed, the technology is improving and the use cases growing.

Move over GUI, Hello SVUI

Making the Case for an Intelligent Virtual Agent

As self-service solutions become more desirable, IVAs find their place.

The Conversational Cloud Promises Breakthroughs, and Plenty of Complexity

Cloud-delivered speech services are the future, and that future will require a lot of thought.

Conversing with Computers: Where We Are and Where We’re Going

The AVIOS conference showed how the human-computer connection is rapidly evolving.

Why Speech Tech Is Key to a Well-Rounded Metaverse

Voice adds an exciting fourth dimension to 3-D virtual worlds.

Speech Technology’s Next Frontier: Developing Countries

Low-resource languages in South Africa and elsewhere are finally catching the attention of speech tech developers.

Natural Language Interfaces That Everyone Can Use

Users can differ widely in their ability to express themselves and understand.