AI Is Making UCC and the Contact Center into an Increasingly Powerful Combo
19 May 2023
Teaming up these AI-fueled solutions yields a variety of shared capabilities and benefits.
Voice Assistant Technology Struggles with Monetization
08 Mar 2023
Alexa, Siri, and the like are popular but not profitable.
Interaction Analytics: Listening in on the Omnichannel Customer Journey
08 Mar 2023
The value of these solutions increases as they're applied to more parts of your company.
Why Can’t Speech Tech Have a New York Accent?
16 Nov 2022
With a population of 8.8 million within the five boroughs, and nearly 19 million if you include the suburbs, one would be hard-pressed to call the New York metro area a small subset of any U.S. population group.
Reality Isn’t Sci-Fi—It’s More Startling
19 Oct 2022
Speech tech, like all tech, keeps getting more mind-blowing.
New Omnichannel Offerings Share the Power of NLU
20 Sep 2022
Natural language understanding is enabling a budding omnichannel revolution.
Real-Time Guidance: Help for Agents and Customers
05 Oct 2022
These AI solutions listen to and understand both sides of the conversation.
The Brain-Computer Interface: The Frontier of Speech Tech
11 Oct 2022
BCI offers hope for assistive technologies that help people who can no longer articulate speech.
Voice Privacy and Security Need Greater Attention
19 Jul 2022
Privacy standards too often overlook voice data.
Conversational Agents Move Toward Interoperability
25 Jul 2022
On the path from garden walls to interoperable open agents.
Medical Practices Don’t Want to Be Pushed to the Cloud
15 Aug 2022
Security/privacy concerns and administrative burdens plague cloud-based medical speech recognition.
Analytics Is All the Rage
19 Jul 2022
Thanks to innovations in AI, cloud computing, and NLP, advancements in speech analytics have been fast and furious.
Conversational AI Is Becoming More Practical
28 Jun 2022
As a spring conference displayed, the technology is improving and the use cases growing.
Move over GUI, Hello SVUI
28 Jun 2022
Making the Case for an Intelligent Virtual Agent
27 Jun 2022
As self-service solutions become more desirable, IVAs find their place.
The Conversational Cloud Promises Breakthroughs, and Plenty of Complexity
07 Jul 2022
Cloud-delivered speech services are the future, and that future will require a lot of thought.
Conversing with Computers: Where We Are and Where We’re Going
27 Jun 2022
The AVIOS conference showed how the human-computer connection is rapidly evolving.
Why Speech Tech Is Key to a Well-Rounded Metaverse
11 Apr 2022
Voice adds an exciting fourth dimension to 3-D virtual worlds.
Speech Technology’s Next Frontier: Developing Countries
07 Apr 2022
Low-resource languages in South Africa and elsewhere are finally catching the attention of speech tech developers.
Natural Language Interfaces That Everyone Can Use
07 Apr 2022
Users can differ widely in their ability to express themselves and understand.