Speech’s Next Big Thing Is Moving Fast

Quantum computing is making a resurgence, and speech tools could be beneficiaries.

Shopping Made Easy: Features of a Modern Conversational Assistant

An imaginary interaction shows the possibilities. Plus, speech technologies deserve their own Nobels.

Standards for Openness in AI Models: The Model Openness Framework

Here's how to ensure these tools can be used in mission-critical applications

How AI Is Transforming Self-Service

Customers show a preference for helping themselves when self-service apps are up to it.

Searchable CAs Will Make Conservational AI More Convenient

As conversational assistants proliferate, they'll become harder to discover.

What Should You Do About GenAI in the Contact Center?

Plan for both the short term and the long term.

Speech Technology and the Expat Community

Translation apps can help retirees adjust to new surroundings.

Speech Industry Award Winners Fuel a Market on the Rise

Their efforts in the past year have left an indelible mark on the entire speech industry, brought the technology to new heights and new markets, and generated a lot of buzz along the way.

Deepfakes Will Remain a Real Concern

As technology-driven trickery becomes harder to detect, intent looms large.

Mobile Apps Need Better Speech Interfaces

Now is the time to consider how your company could implement or upgrade its voice assistant mobile app interfaces.

Generative AI’s 6 Paradoxes for Customer Service

The tensions and undercurrents in the wake of genAI should be better understood.

From Labyrinth to Lifeline: How Mobile Apps Are Revolutionizing Government Services

Apps are fundamentally changing the way people access services like license renewals and tax filing, and speech technologies are playing a central role.

New Trends in Speech Technology: A Report from the Cutting Edge

Here's the research on which dramatic new capabilities are based.

Speech Technology Is Primed for a Big Leap Forward

Personal assistants? Try personalized assistants.

Post-Retirement, Speech Tech Projects Await

What will I do if I stop working? What won't I do

Medical Diagnosis Applications Are the Frontier of Speech Tech

AI-based voice apps can help in the early diagnosis of disorders such as Parkinson's and Alzheimer's.

Case Studies Provide Answers to Real-World Problems

Here's how some of your peers have solved problems similar to yours.

The Voice Fraud Threat Is Real

"Everyone needs to be concerned about the technology being used for nefarious purposes."

ChatGPT Solves Some Translation Conundrums

Outstanding automatic translation at everyone's fingertips is getting closer.

Standards for Evaluating Generative AI

Assessing the output of genAI systems is easier said than done.