The Voice Fraud Threat Is Real

"Everyone needs to be concerned about the technology being used for nefarious purposes."

ChatGPT Solves Some Translation Conundrums

Outstanding automatic translation at everyone's fingertips is getting closer.

Standards for Evaluating Generative AI

Assessing the output of genAI systems is easier said than done.

Audiovisual Speech Recognition Takes ASR to the Next Level

Humans rely on audio and visual cues to comprehend speech, and ASR should do the same.

Generative AI Is the Swiss Army Knife for Today’s Conversational Assistants

Helpful assistants can become even more so thanks to genAI.

Are the Brakes About to Be Applied to Speech-Enabled AI?

AI in the contact center has proved useful, but privacy issues loom.

Speech System Designers Need to Hold Procedural Memory in Mind

Don't assume all users will be able to follow design updates.

Interoperability Benefits Everyone, So Everyone Should Get Behind It

While the need to improve interoperability is clear, a lot of work must be done to forge a comprehensive set of standards.

Generative AI and Speech Technology: Proceed with Caution

With great power comes great responsibility.

Automatic Dialogue Replacement Will Translate to Big Profits

Voice-to-voice translation is one of the most potentially lucrative uses for voice cloning technology.

A Perfect Storm of Speech Technologies

Now's the time to consider what new applications might be possible.

The Need for Explainable AI in Speech Technology

As artificial intelligence becomes more widely adopted, it will have to be more responsible.

Conversational Assistants and Privacy

Guiding principles (and potential issues) for our AI-powered future.

Real-Time Transcription Serves an Immediate Need (or Lots of Them)

Contact centers are seeing all kinds of potential use cases,

The Speech Accessibility Project Could Open Doors, Literally

Dysarthric speech is getting more equal representation in voice algorithms.

Analytics Continues Its Charge Beyond the Phone

Companies are gaining even more actionable business intelligence by deploying artificial intelligence and natural language processing engines to customer conversations in multiple digital channels.

The Contact Center Supervisor Workspace Gets a Makeover

From analytics to Copilot, this desktop is supercharged.

The Future of Dubbing: Automatic Media Voice Translation

Artificial intelligence is ushering in a new era in translation.

With Conversational AI, the Standards Work Heats Up

The W3C has published recent standards that will impact AI-powered speech applications.

Recognizing Atypical Speech Is ASR’s Achilles’ Heel

Accessibility can't be an afterthought.