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Columns

Analytics Is All the Rage

Thanks to innovations in AI, cloud computing, and NLP, advancements in speech analytics have been fast and furious.

Conversational Agents Move Toward Interoperability

On the path from garden walls to interoperable open agents.

Voice Privacy and Security Need Greater Attention

Privacy standards too often overlook voice data.

Making the Case for an Intelligent Virtual Agent

As self-service solutions become more desirable, IVAs find their place.

The Conversational Cloud Promises Breakthroughs, and Plenty of Complexity

Cloud-delivered speech services are the future, and that future will require a lot of thought.

Move over GUI, Hello SVUI

Conversing with Computers: Where We Are and Where We’re Going

The AVIOS conference showed how the human-computer connection is rapidly evolving.

Conversational AI Is Becoming More Practical

As a spring conference displayed, the technology is improving and the use cases growing.

Deepfakes Raise Ethical Questions

Any technology—no matter how well-intentioned—can usually be exploited by those who wish to do us harm.

Natural Language Interfaces That Everyone Can Use

Users can differ widely in their ability to express themselves and understand.

Why Speech Tech Is Key to a Well-Rounded Metaverse

Voice adds an exciting fourth dimension to 3-D virtual worlds.

Speech Technology’s Next Frontier: Developing Countries

Low-resource languages in South Africa and elsewhere are finally catching the attention of speech tech developers.

Speech Prevailed in a Year of Incredible Turmoil

As we highlight in our annual "State of the Speech Technology Industry" report, 2021 was a very good year for the speech industry.

The Path Ahead (and Behind) for Conversational AI

You have to crawl before you can walk (and talk).

Your Voice Tells All

Speech app developers are finding ways to interpret your feelings and conditions.

Poor IVR Will Make Your Customers Talk (Not in a Good Way)

Subpar design is bad for everyone.

NLP and Data Statements: Let’s Speak the Right Language(s)

‘Natural' language processing must not mean ‘English' language processing

Designing a Speech Interface? Learn From Web Design Fails

The annoyances and mistakes on websites can provide valuable lessons.

Speech Technology's Invaluable Assist

Our extraordinary assistive speech technologies were years in the making.

Building the Next Generation of ASR: Speech Emotion Recognition Apps

Getting rich real-world data is critical, but it's only half the battle.