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Columns

Case Studies Provide Answers to Real-World Problems

Here's how some of your peers have solved problems similar to yours.

Post-Retirement, Speech Tech Projects Await

What will I do if I stop working? What won't I do

Medical Diagnosis Applications Are the Frontier of Speech Tech

AI-based voice apps can help in the early diagnosis of disorders such as Parkinson's and Alzheimer's.

ChatGPT Solves Some Translation Conundrums

Outstanding automatic translation at everyone's fingertips is getting closer.

Standards for Evaluating Generative AI

Assessing the output of genAI systems is easier said than done.

The Voice Fraud Threat Is Real

"Everyone needs to be concerned about the technology being used for nefarious purposes."

Generative AI Is the Swiss Army Knife for Today’s Conversational Assistants

Helpful assistants can become even more so thanks to genAI.

Audiovisual Speech Recognition Takes ASR to the Next Level

Humans rely on audio and visual cues to comprehend speech, and ASR should do the same.

Are the Brakes About to Be Applied to Speech-Enabled AI?

AI in the contact center has proved useful, but privacy issues loom.

Automatic Dialogue Replacement Will Translate to Big Profits

Voice-to-voice translation is one of the most potentially lucrative uses for voice cloning technology.

Generative AI and Speech Technology: Proceed with Caution

With great power comes great responsibility.

A Perfect Storm of Speech Technologies

Now's the time to consider what new applications might be possible.

Speech System Designers Need to Hold Procedural Memory in Mind

Don't assume all users will be able to follow design updates.

Interoperability Benefits Everyone, So Everyone Should Get Behind It

While the need to improve interoperability is clear, a lot of work must be done to forge a comprehensive set of standards.

Conversational Assistants and Privacy

Guiding principles (and potential issues) for our AI-powered future.

The Need for Explainable AI in Speech Technology

As artificial intelligence becomes more widely adopted, it will have to be more responsible.

Real-Time Transcription Serves an Immediate Need (or Lots of Them)

Contact centers are seeing all kinds of potential use cases,

With Conversational AI, the Standards Work Heats Up

The W3C has published recent standards that will impact AI-powered speech applications.

The Contact Center Supervisor Workspace Gets a Makeover

From analytics to Copilot, this desktop is supercharged.

The Future of Dubbing: Automatic Media Voice Translation

Artificial intelligence is ushering in a new era in translation.