Interaction Analytics Bring Real-Time Guidance to Contact Centers

Thanks to AI, the solutions are powering more personalized CX.

The Microsoft-Nuance Alliance: A Curative for Caregiver Conversations?

Nuance's enhanced cloud offerings could aid healthcare-focused analytics

Speech Technology as Hyperpolyglot? Soon, That Will Be No Hype

The ability to converse in multiple languages is a big business advantage, and speech solutions are working on the problem.

Speech Is Up for Any Challenge

As consumers' interactions shifted to digital channels, voice has become the interface of choice for many of those interactions.

Designing a Web Site? Learn from the Speech Business—Please!

Contact centers, whether with human or automated attendants, have a lot to teach corporate websites about usability.

We Need Answers: Conversational Systems and Answer Technology

Digital assistants are getting better all the time, and answer technology needs to keep pace

Speech Emotion Recognition: The Next Step in the User Experience

Enhancing speech technology's emotional quotient will do wonders for human-machine interactions. The first in a two-part series.

Businesses’ Voice Assistants Are Coming to a Smart Speaker Near You

Soon it will be de rigueur for every business to have its own IVA.

Let’s Take Action Before It’s Too Late

Has technology reached a point where it's nearly impossible to rein in, where legislation will never be able to catch up with the speed of advancing technology and innovation?

Speech Technology Can Help Revive Indigenous Languages

Speech-to-speech translation can make education, media, and business more linguistically inclusive.

A Tangled Web of Intelligent Assistants

Getting them all to cooperate would tap their incredible potential

Amid the Pandemic, Speech Technologies Expand the Telehealth Options

The telehealth approach is now providing treatments across the healthcare spectrum

IVAs: Using AI to Serve Customers and Contact Centers

True omnichannel customer service is becoming closer to reality

Automated Solutions Have Become Work-from-Home Agents, Too

Adoption and interest in AI-infused capabilities got better because things got worse

How Can Speech Technology Help?

Looking at all the ways speech recognition can step up amid the pandemic

Mitigating Bias in Speech Recognition Systems

The fault, dear Siri, is not in our voices, but in our choices

Speech Technology Is Not Yet Conversational Technology

The industry still lacks tools to support true conversation

Voice Interfaces and Contactless Interactions

A shift in our preferences toward eliminating or reducing touchpoints seems inevitable

There’s Tech for the Tough Spots

Businesses are now realizing that websites, online content, and product information need to be crafted in new ways so voice-based search engines not only recognize them but position them at the top of search results.

Speech Technology in the Midst of the Coronavirus

This is the time for speech technology—and all online communication technologies—to leap into action