-->

Columns

Assessing IVAs: How Do You Determine Which One Is Right for You?

There's still a lack of official standards, but some promising metrics have emerged

Self-Service Is the Channel of Choice—When It Works

Companies are not benefiting from the shift in preference as much as they should be

Speech Is Up for Any Challenge

As consumers' interactions shifted to digital channels, voice has become the interface of choice for many of those interactions.

Designing a Web Site? Learn from the Speech Business—Please!

Contact centers, whether with human or automated attendants, have a lot to teach corporate websites about usability.

Businesses’ Voice Assistants Are Coming to a Smart Speaker Near You

Soon it will be de rigueur for every business to have its own IVA.

Let’s Take Action Before It’s Too Late

Has technology reached a point where it's nearly impossible to rein in, where legislation will never be able to catch up with the speed of advancing technology and innovation?

A Tangled Web of Intelligent Assistants

Getting them all to cooperate would tap their incredible potential

Digital Assistants and Privacy: Artificial Intelligence Weighs in

AI has some thoughts about whether it knows too much about you

IVAs: Using AI to Serve Customers and Contact Centers

True omnichannel customer service is becoming closer to reality

Amid the Pandemic, Speech Technologies Expand the Telehealth Options

The telehealth approach is now providing treatments across the healthcare spectrum

Automated Solutions Have Become Work-from-Home Agents, Too

Adoption and interest in AI-infused capabilities got better because things got worse

Speech Technology Is Not Yet Conversational Technology

The industry still lacks tools to support true conversation

As Voice Assistants Multiply, When Will We Get a Registry?

VARs can help tame the Wild West of voice assistants

There’s Tech for the Tough Spots

Businesses are now realizing that websites, online content, and product information need to be crafted in new ways so voice-based search engines not only recognize them but position them at the top of search results.

Encountering a Technical Problem? You Too Can Be a Standards Author

Your brilliant new idea might just end up becoming a popular solution

Consumer Voice Apps and Smart Devices Lead the Way for Speech Tech

Interface and data security challenges remain, however

Speech Recognition Has Finally Come of Age. Now What?

Relying on the likes of Amazon and Google presents challenges for buyers and providers alike

Voice Self-Service Has Become More Popular—and It’s About to Get Much Better

Conversational self-service is moving closer to reality

Breakthroughs in Speech Are Just Beginning

Our writers consulted with industry experts across the major sectors of the speech technology landscape to determine the state of the industry

A Good Conversational Interface: Man’s Best Friend

Don't we all want voice-activated devices to be more like a loyal old dog and less like the puppy chewing on your shoes? But it's not necessarily something you can do at home with a few treats and the help of some YouTube videos.