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Columns

Case Studies Provide Answers to Real-World Problems

Here's how some of your peers have solved problems similar to yours.

Post-Retirement, Speech Tech Projects Await

What will I do if I stop working? What won't I do

Speaking of Speech Tech’s Future, It Suddenly Arrived

Let's not take all of this progress for granted.

Standards for Evaluating Generative AI

Assessing the output of genAI systems is easier said than done.

Voice Cloning Using Artificial Intelligence Is a Pandora’s Box

It is the best of times, it is the worst of times for this powerful technology.

Generative AI Is the Swiss Army Knife for Today’s Conversational Assistants

Helpful assistants can become even more so thanks to genAI.

From Agent Assist to Employee Assist

Copilot apps are proliferating, and they mean business.

Making Self-Service More Intelligent

Generative AI is leading to vastly smarter and more capable bots.

Interoperability Benefits Everyone, So Everyone Should Get Behind It

While the need to improve interoperability is clear, a lot of work must be done to forge a comprehensive set of standards.

Large Language Models Will Transform Conversational Assistants

Thanks to generative AI, conversational assistants will become everyday helpers.

Generative AI and Speech Technology: Proceed with Caution

With great power comes great responsibility.

The Need for Explainable AI in Speech Technology

As artificial intelligence becomes more widely adopted, it will have to be more responsible.

Conversational Assistants and Privacy

Guiding principles (and potential issues) for our AI-powered future.

AI + IA = Great CX

This equation is reinventing the contact center.

Analytics Continues Its Charge Beyond the Phone

Companies are gaining even more actionable business intelligence by deploying artificial intelligence and natural language processing engines to customer conversations in multiple digital channels.

Conversational Assistants’ Next Step: Communities

As the apps become more ubiquitous, they'll need to interact.

Real-Time Guidance Is Key to a Great Service Experience

RTG can elevate customer interactions into relationship building sessions.

Large Language Models Are Suddenly All the Talk in Speech Technology

A few considerations before going all in on the hype.

How to Make ChatGPT Usable for Enterprises

Not surprisingly, a standardized format would make the process a lot easier.

When Conversational Assistants Meet: Delegating, Mediating, and Channeling

How can voice assistants be made to cooperate with each other?