The AI Contact Center Is Finally Here
Natively integrated capabilities abound in core contact center functions.
New Omnichannel Offerings Share the Power of NLU
Natural language understanding is enabling a budding omnichannel revolution.
Conversational Agents Move Toward Interoperability
On the path from garden walls to interoperable open agents.
Conversing with Computers: Where We Are and Where We’re Going
The AVIOS conference showed how the human-computer connection is rapidly evolving.
Making the Case for an Intelligent Virtual Agent
As self-service solutions become more desirable, IVAs find their place.
Conversational AI Is Becoming More Practical
As a spring conference displayed, the technology is improving and the use cases growing.
The Conversational Cloud Promises Breakthroughs, and Plenty of Complexity
Cloud-delivered speech services are the future, and that future will require a lot of thought.
Deepfakes Raise Ethical Questions
Any technology—no matter how well-intentioned—can usually be exploited by those who wish to do us harm.
Natural Language Interfaces That Everyone Can Use
Users can differ widely in their ability to express themselves and understand.
Speech Prevailed in a Year of Incredible Turmoil
As we highlight in our annual "State of the Speech Technology Industry" report, 2021 was a very good year for the speech industry.
Enduring AI-Powered Retail Trends for 2022
Digital engagement will continue to enhance retail, both in the store and online.
The Ongoing Effort for Interoperable IVAs
Intelligent virtual assistants now have billions of users. When will they be platform-independent?
An Open Letter to Voice Agent Platform Developers
You're at the vanguard of a burgeoning movement.
The Future of Intelligent Voice Assistants
Will you have one voice assistant or many? Which model will dominate?
Speech Technology's Invaluable Assist
Our extraordinary assistive speech technologies were years in the making.
Speech and AI: From Tipping Point to Table Stakes
Gone are the days when adding virtual assistants was enough.
Emotion Is the Next Frontier in Human-Computer Interaction
Ever since the early days of the speech technology industry, engineers and developers have been on a never-ending quest to make voices that sound more lifelike and natural.
3 Trends That Will Shape IVA Development
Voice assistants are poised to become more specialized and less platform-specific
Assessing IVAs: How Do You Determine Which One Is Right for You?
There's still a lack of official standards, but some promising metrics have emerged
Self-Service Is the Channel of Choice—When It Works
Companies are not benefiting from the shift in preference as much as they should be