Case Studies Provide Answers to Real-World Problems
12 Jun 2024
Here's how some of your peers have solved problems similar to yours.
Post-Retirement, Speech Tech Projects Await
25 Jun 2024
What will I do if I stop working? What won't I do
Pitfalls Facing Conversational Assistants: Hallucinations and Deepfakes
09 May 2024
Bad data (and actors) can have consequences.
Voice Cloning Using Artificial Intelligence Is a Pandora’s Box
14 May 2024
It is the best of times, it is the worst of times for this powerful technology.
Standards for Evaluating Generative AI
17 Apr 2024
Assessing the output of genAI systems is easier said than done.
Generative AI Is the Swiss Army Knife for Today’s Conversational Assistants
19 Mar 2024
Helpful assistants can become even more so thanks to genAI.
From Agent Assist to Employee Assist
22 Feb 2024
Copilot apps are proliferating, and they mean business.
Are the Brakes About to Be Applied to Speech-Enabled AI?
07 Mar 2024
AI in the contact center has proved useful, but privacy issues loom.
Large Language Models Will Transform Conversational Assistants
14 Feb 2024
Thanks to generative AI, conversational assistants will become everyday helpers.
Interoperability Benefits Everyone, So Everyone Should Get Behind It
06 Nov 2023
While the need to improve interoperability is clear, a lot of work must be done to forge a comprehensive set of standards.
Generative AI and Speech Technology: Proceed with Caution
27 Dec 2023
With great power comes great responsibility.
The Need for Explainable AI in Speech Technology
06 Oct 2023
As artificial intelligence becomes more widely adopted, it will have to be more responsible.
AI + IA = Great CX
05 Oct 2023
This equation is reinventing the contact center.
Conversational Assistants and Privacy
21 Sep 2023
Guiding principles (and potential issues) for our AI-powered future.
Analytics Continues Its Charge Beyond the Phone
14 Jul 2023
Companies are gaining even more actionable business intelligence by deploying artificial intelligence and natural language processing engines to customer conversations in multiple digital channels.
Conversational Assistants’ Next Step: Communities
07 Jun 2023
As the apps become more ubiquitous, they'll need to interact.
AI Is Making UCC and the Contact Center into an Increasingly Powerful Combo
19 May 2023
Teaming up these AI-fueled solutions yields a variety of shared capabilities and benefits.
Real-Time Guidance Is Key to a Great Service Experience
19 May 2023
RTG can elevate customer interactions into relationship building sessions.
Large Language Models Are Suddenly All the Talk in Speech Technology
12 Jun 2023
A few considerations before going all in on the hype.
How to Make ChatGPT Usable for Enterprises
25 Apr 2023
Not surprisingly, a standardized format would make the process a lot easier.