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Columns

Speech and AI: From Tipping Point to Table Stakes

Gone are the days when adding virtual assistants was enough.

Speech Technology's Invaluable Assist

Our extraordinary assistive speech technologies were years in the making.

Assessing IVAs: How Do You Determine Which One Is Right for You?

There's still a lack of official standards, but some promising metrics have emerged

3 Trends That Will Shape IVA Development

Voice assistants are poised to become more specialized and less platform-specific

Speech Is Up for Any Challenge

As consumers' interactions shifted to digital channels, voice has become the interface of choice for many of those interactions.

Self-Service Is the Channel of Choice—When It Works

Companies are not benefiting from the shift in preference as much as they should be

A Tangled Web of Intelligent Assistants

Getting them all to cooperate would tap their incredible potential

Businesses’ Voice Assistants Are Coming to a Smart Speaker Near You

Soon it will be de rigueur for every business to have its own IVA.

Speech Technology Is Not Yet Conversational Technology

The industry still lacks tools to support true conversation

Automated Solutions Have Become Work-from-Home Agents, Too

Adoption and interest in AI-infused capabilities got better because things got worse

Amid the Pandemic, Speech Technologies Expand the Telehealth Options

The telehealth approach is now providing treatments across the healthcare spectrum

IVAs: Using AI to Serve Customers and Contact Centers

True omnichannel customer service is becoming closer to reality

Voice Interfaces and Contactless Interactions

A shift in our preferences toward eliminating or reducing touchpoints seems inevitable

Encountering a Technical Problem? You Too Can Be a Standards Author

Your brilliant new idea might just end up becoming a popular solution

There’s Tech for the Tough Spots

Businesses are now realizing that websites, online content, and product information need to be crafted in new ways so voice-based search engines not only recognize them but position them at the top of search results.

As Voice Assistants Multiply, When Will We Get a Registry?

VARs can help tame the Wild West of voice assistants

Breakthroughs in Speech Are Just Beginning

Our writers consulted with industry experts across the major sectors of the speech technology landscape to determine the state of the industry

Consumer Voice Apps and Smart Devices Lead the Way for Speech Tech

Interface and data security challenges remain, however

Voice Self-Service Has Become More Popular—and It’s About to Get Much Better

Conversational self-service is moving closer to reality

Smart Speakers Should Embrace Privacy by Design

Privacy concerns are to be expected with always-on devices that are passively listening to your most intimate conversations. But media reports of employees and contractors of Amazon and Apple listening to such voice recordings have escalated such concerns.