Audiovisual Speech Recognition Takes ASR to the Next Level
13 Mar 2024
Humans rely on audio and visual cues to comprehend speech, and ASR should do the same.
Large Language Models Are Suddenly All the Talk in Speech Technology
12 Jun 2023
A few considerations before going all in on the hype.
It’s Time to Cross Speech Tech’s Annoying Valley
12 Apr 2023
Face it: IVR systems are almost all annoying.
People with Disabilities Helped Launch Speech Tech. Don’t Leave Them Behind
26 Apr 2022
Design solutions that eliminate difficulties.
Poor IVR Will Make Your Customers Talk (Not in a Good Way)
15 Dec 2021
Subpar design is bad for everyone.
Designing a Speech Interface? Learn From Web Design Fails
02 Dec 2021
The annoyances and mistakes on websites can provide valuable lessons.
The Future of Intelligent Voice Assistants
16 Aug 2021
Will you have one voice assistant or many? Which model will dominate?
When IVRs Discriminate: A Case Study
23 Nov 2020
What happened when a plaintiff took on a big telecom. The first in a two-part series.
IVAs: Using AI to Serve Customers and Contact Centers
01 Aug 2020
True omnichannel customer service is becoming closer to reality
Voice Interfaces and Contactless Interactions
01 May 2020
A shift in our preferences toward eliminating or reducing touchpoints seems inevitable
Voice Self-Service Has Become More Popular—and It’s About to Get Much Better
07 Feb 2020
Conversational self-service is moving closer to reality