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Speech Tech Columns

Generative AI’s 6 Paradoxes for Customer Service

The tensions and undercurrents in the wake of genAI should be better understood.

From Labyrinth to Lifeline: How Mobile Apps Are Revolutionizing Government Services

Apps are fundamentally changing the way people access services like license renewals and tax filing, and speech technologies are playing a central role.

Speech Technology Is Primed for a Big Leap Forward

Personal assistants? Try personalized assistants.

Mobile Apps Need Better Speech Interfaces

Now is the time to consider how your company could implement or upgrade its voice assistant mobile app interfaces.

Speech Tech Case Studies & Market Spotlights

Southwest Recovery Services Achieves 10X ROI with Skit.ai's Inbound Voice AI Solution

Southwest Recovery automated inbound consumer calls with Skit.ai's voice AI solution.

Market Spotlight: Hotels Offer a Room for Voice Assistants

As travel slowly starts to return following COVID-19 lockdowns, hotels today need to place a strong emphasis on safety and comfort. For many, speech-enabled in-room virtual assistants are the answer.

Market Spotlight: Retail Eyes a Sharp Increase in Voice-Assisted Shopping

While voice technology has been around for a while, its use as a consumer shopping aide really only emerged just a few short years ago, starting when Amazon unleashed its first Echo device on the world.

Voice Provides a More Immersive Gaming Experience

As natural language has crept into the gaming world, gamers today can use voice as a controller, interact with characters during game play, communicate with other players in multiplayer and role-playing games, and so much more.