Biographical Information

Michele Masterson

Articles by Michele Masterson

The 2015 Speech Industry Implementation Awards: Rx Outreach

The 2015 Speech Industry Star Performers: Baidu

The 2015 Speech Industry Star Performers: NICE Systems

Multimodal Growth Pushes Speech Recognition to the Head of the Class

You can touch this but you don't need to. Speech is right behind touch when it comes to the future of multimodal design, according to new research.

Sensory Releases VoiceDial App for Android

Quick, accurate hands-free calls can now be made from an Android smartphone.

Nexidia Illuminates Captioning Solutions

New suite enables broadcasters to comply with FCC regulations at scale.

Splice Wins Over Customers with Human Voice Technology

Phrases, not words, make better customer connections.

Time Is on Your Side: Wearables Spell Opportunity for Speech Interface Designers

Smart watches are coming of age, thanks to improved user interfaces—both graphical and voice—for the consumer and business user. If you're a developer, now is the perfect time to flex your skills.

Whose IVR Design Is It Anyway?

When it comes to IVR projects, bringing stakeholders together can seem more daunting than the actual assignment. Here's how to get everyone to play nicely and achieve results that the client will love.

Rx Outreach Finds VoltDelta Is the Cure for Its IVR Blues

The nonprofit prescription provider finds relief with improved speech recognition and better outbound capabilities

IBM Opens Speech and Cognitive Computing APIs to Watson

Verint’s Speaker Separation and Automated Theme Discovery Buoys Speech Analytics

Authentify Is Acquired by Financial Risk Firm

Early Warning will use Authentify technology to provide multifactor authentication on a single integrated platform.

M*Modal Beefs Up Functionality in Speech Solution for Physicians

While Fluency Direct's speech recognition is more accurate than ever, the company wants you to know it's only one of several capabilities.

Nuance PowerMic and Samsung Smartwatch App Connects Physicians to Speech Recognition

By using smartphones as microphones, and watches as dictation devices, healthcare is more connected than ever.

Authentify Furthers Voice Biometrics in Healthcare

Multifactor mobile authentication can be delivered to patients and providers via voice biometrics and QR codes.

NXT-ID’s New Solution Enables Purchases Using Voice-Directed Payments

Technology provides two-factor authentication.

The 2015 State of the Speech Technology Industry: Speech Self-Service

The 2015 State of the Speech Technology Industry: Speech Analytics

The 2015 State of the Speech Technology Industry: Intelligent Virtual Assistants

The 2015 State of the Speech Technology Industry: Voice Biometrics

The 2015 State of the Speech Technology Industry: Assistive Technology

Nuance Natural Language Solution Helps U.K. Telecom Hear What Customers Are Saying

TalkTalk realizes increased contact center efficiency, plus $5 million in savings.

Speech Heats Up the Connected Homes Market

Baidu's Deep Speech Recognition Bests Google, Apple, and Bing

Sensory Continues Expansion, Rolls Out Voice Biometric Solution AppLock

Free Android app is the latest in a series of announcements from the company this month.

Gryphon Incorporates CallMiner’s Speech Analytics for Outbound Sales Calls

The solution provides the ability to track sales representative performance and compliance with Do Not Call regulations.

VoltDelta Is Acquired

Network services provider NewNet buys the contact center solutions provider.

Opus Research: Voice Biometrics Market to Near $600 Million by 2017

Adoption of speech authentication solutions shows no signs of slowing down as more verticals offer their customers heightened security.

AAA: In-Car Voice Systems Are Still Dangerous

With ToyTalk, Speech Is Child's Play

Speech Readies Healthcare for ACA Requirements

After proving their mettle, voice solutions continue to help providers and insurers comply with regulations, put a lid on costs, and serve patients.

Interactions Snaps Up AT&T’s Watson

The deal enables both companies to expand speech solutions to broader markets.

Speech Analytics Gets Real (Time)

The speech analytics market is alive and well, and will only get better with the emergence of instant analysis.

MotionSavvy’s UNI Converts Sign Language to Audio

Empowering the deaf and hearing-impaired, the new device also translates spoken words to text.

Nuance Powers Tangerine Banks’ Speech Enabled-Virtual Assistant, Voice Biometrics

Tangerine is the first Canadian bank to deploy voice technologies.

Nuance’s Dragon Voicemail-to-Text Platform Tapped by Deutsche Telekom

Visual voicemail service expands into a new market thanks to the popularity of text messaging.

Intelligent Virtual Assistant Market Poised to Hit $2.1 Billion in 2019

Speech Tech Vendors See Opportunities in Closed Captioning

Star Performers: Aspect Advances Analytics and Multichannel Support

Star Performers: Genesys Furthers Its Spending Spree

Star Performers: Watch Out, Here Comes Google

Star Performers: Jacada's Visual IVR Eases Customer Pain

Star Performers: Nexidia's Analytics Addresses 'Enormous Volume and Scale'

Star Performers: NICE Unveils a Real-Time Authentication Solution

Star Performers: Verint Enters the Voice Biometrics Market

Star Performers: VoiceVault Enables Developers to Build Mobile Authentication Apps

Nuance Dragon NaturallySpeaking 13 Promises Greater Speed and Accuracy

Updated features include a new interface and built-in microphone support.

Nexidia Bulks Up Latest Version of Speech Analytics Software

Interaction Analytics 11.0 makes it easier to organize topics, categories, and metrics.

Oracle Adds Nuance Speech Recognition to Its Mobile Apps

Nuance cloud services to provide enhanced mobile productivity and convenience for Oracle applications.

Is Voice Biometrics Right for You?

Voice biometrics solutions are emerging from the periphery of the technology landscape and growing at a staggering rate. Can your company afford to ignore them?

Battle of the IVR Designs: Conversational Versus Phone Trees

When it comes to IVR design, are you seeing the forest for the trees?

M*Modal Files for Chapter 11

Fujitsu Brings Emotion to Text-to-Speech

Global Voice Recognition Market Forecasted to Reach $113 Billion by 2017 says the global market for biometric technologies is expected to surge as well.

Nuance Enhances Dragon Mobile Assistant with Voice Biometrics

Solution offers new personalization feature, Nuance Voice Print

M*Modal Files for Chapter 11

Move comes amid declining sales and mounting debt.

VoiceKey OnePass Offers Touchless Bimodal Biometrics for Smartphones

The new version of VoiceKey OnePass provides hands-free voice and facial recognition.

Nuance Revamps Dragon Dictate for Mac

Version 4 of speech recognition software adds speed and accuracy.

Pindrop Security Combines Voice Biometrics and Phoneprinting Fraud Detection

System offers voice biometrics-based caller authentication to ensure credibility.

Nuance Offers Virtual Assistance in the Cloud

Dictation Healthcare Apps Poised for Aggressive Growth

AT&T's Watson Answers the Call

Spanning decades, AT&T's Watson engine continues to evolve and entice developers.

The Hidden Potential of Segmenting Customer Calls

Analyzing caller data can provide a gold mine of information that, when acted upon, can keep businesses and customers happy.

Speech Analytics Keeps Green Mountain Coffee Grinding

Calabrio ONE's speech and desktop analytics turn unstructured data into usable information.

Oracle Teams with Nuance to Work on Voice-Enabled Clinical Trials

Speech solution will be used in Oracle software for clinical investigators and researchers.

Beyond Verbal Debuts Moodies Emotions Analytics App

Beyond Verbal's new Moodies app can analyze more than 400 emotions using voice.

Make Way for Mobile: Wearables Will Rely on Speech

In an exclusive Q&A, Yankee Group analyst Raul Castañón explains why voice-controlled mobile apps will be all the rage in 2014.

Agnitio and Nok Nok Labs Demo Mobile Transactions with FIDO Ready Voice ID

Solution offers online, mobile, and point-of-sale application users secure site and service access.

Vuzix Adds Nuance Voice Technology to Its Smart Glasses

M100 Smart Glasses enhanced with voice recognition for menu commands and application navigation.

Do In-Car Voice-Enabled Devices Distract Drivers?

Speech industry experts question a recent AAA study that says eyes-free, hands-free technologies are not safe on the road.

Can VUI and GUI Survive an Interface Marriage?

Even though voice user and graphical user interface designs differ greatly, some practitioners are committed to making their union work.

Overcoming Accents and Speech Irregularities

Nuance Readies Virtual Assistant Florence for 2014

Florence combines speech recognition with clinical language understanding to help clinicians manage workflows.

Verint Enters Voice Biometrics Market with Victrio Acquisition

Victrio brings to Verint solutions to mitigate fraud using passive voiceprint enrollment.

Next IT Debuts Alme Virtual Assistant Healthcare Platform

Alme's artificial intelligence-based agent lessens the load for healthcare providers.

Audience Releases earSmart eS320 for Mobile Computing

Advanced voice processor is the first created specifically for tablets, ultrabooks, and hybrid all-in-one PCs.

Nuance Adds Voice to New Samsung Galaxy Gear and Galaxy Note 3

Nuance's voice and language technologies debut on Samsung's new smartwatch device.

Facebook to Acquire Mobile Technologies

Jibbigo translator solution to be integrated into the social networking site.

Aspect Acquires Voxeo

In-Car Speech Systems Hit Roadblocks

LinguaSys to License and Distribute OPI Translate Application

Solution provides mobile device translation of text and speech.

Authentify Debuts xFA Voice Security Service

Voice biometrics are combined with digital certificates and cryptographs for multifactor authentication.

Nuance Upgrades Voice Biometrics Solution

New release improves accuracy by 50 percent.

Aspect Software to Acquire Voxeo

The $150 million deal strengthens Aspect's IVR and multichannel self-service offerings.

Calabrio Launches Desktop Analytics Solution

Module complements speech analytics on company's WFO suite.

New System Brings the Speech-Enabled Home Within Reach

Partnership yields voice and vision controls for some home systems.

J.D. Power Finds Consumer Dissatisfaction with In-Car Speech

Appetite for speech is keen, but solutions have yet to catch up with expectations.

Nuance Launches Dragon Medical Practice Edition

Solution seeks to address EHR usability resistance.

SpeechStorm Releases New Persona for the IVR

Nuance Acquires Tweddle

The deal adds to Nuance's automotive business.

McAfee Debuts Voice and Facial Recognition Feature

Biometric solution incorporates Intel technology.

Genesys Acquires

Speech Recognition Helps Lawyers Cut Through Backlog

Australian firm makes a case for BigHand's voice productivity and speech solutions.

There's Gold in Healthcare Mandates

Speech solutions companies see opportunities in government changes.

Barclays Deploys Nuance Voice Biometrics Solution

Customers embrace authentication of use.

Voxeo Launches CXP 13 Platform

Technology includes multichannel and mobile capabilities.

U.S. Bank Trials Nuance's Nina

The voice-based mobile virtual assistant app offers customers more self-service options.

Consumers Want More, Better Voice Capabilities

Speech Providers Embrace the Cloud

The forecast is bright for hosted solutions.

Foodservice Distributor Gets Taste of Improved Efficiency

With Vocollect's Voice Solution, Jordano's boosts order accuracy.

Analytics and Compliance Increase Call Recording Investments

Convergys Calls on Verint and Avaya

Companies to provide WFO and CEM management solutions.

[24]7 Releases Visual Speech

Multimodal solution delivers a unified customer experience across IVR and mobile.

Nuance App Makes Resetting Employee Passwords Fast

Solution uses secure voiceprints to automate requests.

Nuance Expands Nina to the Web and Beyond

Nuance's virtual assistant now provides greater cross-platform customer service.

Genesys to Acquire Angel

The $110 million deal brings more cloud offerings to Genesys.

Speech Pioneer Ray Kurzweil Joins Google

CBE Lets Companies Collect with CallMiner Platform

Eureka Speech Analytics helps extract meaningful business intelligence.

The Government Is Listening

Speech technology sees government growth spurt.

Speech Developer Programs Have Hit Prime Time

From the novice to the experienced, it's boom time for developers.

Nuance Updates Its Nina Virtual Assistant

The mobile phone app now speaks and understands 38 languages.

Genesys Acquires Utopy

The deal strengthens Genesys' workforce optimization offerings.

Amazon Buys TTS Provider Ivona

The company was already providing the TTS for Amazon's Kindle tablets.

NICE Rolls Out Fraud Prevention Solution

Technology will track fraud patterns and screen interactions in contact centers.

VoiceVault Ramps Up Voice Biometrics Offering

Solution features replaceable capability.

Your Voice Is Your Password

Voice biometrics is gaining momentum in the enterprise.

Leveraging the Voice of the Customer Pays Off for Voxline

Brazilian contact center business finds NICE solutions are just what it needs.

The Cloud Will Drive Growth in Mobile Speech Recognition

Voxeo Taps Bob Ingalls as CEO

Opus Research Banks on Biometrics

The market has matured, and vendors have done what's been expected of them, a report concludes.

Nuance Introduces Dragon NaturallySpeaking 12 Legal Edition

Latest version of Dragon Legal delivers increased accuracy.

Nuance Launches Dragon Mobile Assistant for Android

Available for immediate download in beta.

Siri, Meet Nina

ICSI Partners with Microsoft on Speech Research

Nuance Unleashes a New Dragon

Otay Water District Calls on Flexible Solution to Improve Customer Service

Interactive Intelligence software keeps the public utility's call center operations flowing smoothly.

Enabling the Disabled

Developments in assistive technologies are removing barriers for many.

Speech Goes to School

A window into the future of speech technology.

Nuance Unveils Dragon Dictate for Mac 3

Updated voice recognition solution offers features based on user feedback.

Voice Biometrics Grows Up

Preventing fraud is not the only benefit.

The Customer Moved My Cheese

Mulitmodality use and design success means understanding your customer.

The Cross-Channel Experience Challenges the IVR

Companies need to tear down the siloes to make the most of their opportunities.

Angel Unveils Lexee

Self-service solution enables voice activation on all mobile apps.

Nuance Introduces Nina, Its Own Virtual Assistant

Nina provides an open SDK for the enterprise.

ICSI Partners with Microsoft

Collaboration will focus on human-machine interaction.

Nuance Unveils Dragon NaturallySpeaking 12

The company adds more than 100 enhancements to its voice recognition solution.

Synchronoss Acquires SpeechCycle

Spansion Unveils Voice-Enabled Electronics with Human Interface Coprocessor

Leverages Nuance technology to improve voice applications

Nexidia Releases New OnDemand Program

Offers process improvement and performance management accessible to contact centers of all sizes

Nexidia Unveils Interaction Analytics

Software provides multichannel searching

Nuance Launches Voice Biometrics for Mobile

Dragon ID now available for consumer device OEMs

Synchronoss Acquires SpeechCycle

The cloud services provider sought to add voice technologies to automate transactions.

Microsoft Demos a Translator That Re-Creates the User's Own Voice

Vonage Calls on Nexidia for Improved Contact Center Operations

Expanded quality monitoring reduces costs and improves agent training.

Creating Fluidity Between Channels

From single-channel to cross-channel interactions, customers must be able to move seamlessly among them without data loss.

How Natural Is NLU?

Technological advances are making interactions engaging, valuable, and even fun.

AT&T to Release Watson Voice Recognition APIs

Software development kit will also be available

Voxeo Rolls Out Location-Based Intelligence with Voice Self-Service Apps

Companies will be able to identify customer locations.

Microsoft and 24/7 Merge Contact Center Solutions

Nuance Research Reveals Consumers' Preference for Mobile Apps

Natural language, voice biometrics poised to trigger wider adoption.

Aspect and Nexidia Team Up

Integration of Nexidia's speech analytics to improve customer experience.

Nuance Acquires Bitter Rival Vlingo

Global Speech Rec Market to Approach $70 Billion by 2015

Improving Agent Skills Generates Healthy Return

UTOPY speech analytics solution puts healthcare collection group on the road to recovery.

Speech Analytics: Turn Conversations into Dollars

Organizations that listen and respond to customers reap the rewards.

LVA: The New Fraud Detector?

You can't hide malicious intentions from Layered Voice Analysis.

Roberto Pieraccini Leaves SpeechCycle

Former CTO takes the helm at ICSI.

Microsoft Teams Up with 24/7 on Customer Service Software

Deal includes further development of Tellme speech recognition software; 24/7 also confirms its acquisition of Voxify.

Voxeo's New CCO Puts the Focus on Customers

Anne Bowman, the company's new chief customer officer, obsesses about customers.

Auraya Launches ArmorVox Speaker Identity System

The new application allows solutions providers to implement voice biometrics in the enterprise and cloud.

Techies Say Vlingo App Leads To Security Breaches

The company is in the process of fixing bugs.

VoiceHIT Unveils Speech-Enabled Mobile Medical Dictation

Better Day EHR & Documentation Solution readies for launch.

UC Market to Reach $27.3 Billion This Year

The unified communication and collaboration market sees growth despite challenges.

New Technology Reveals 130-Year Old Recordings

Optical technique recovers Volta disk recordings.

Strong Growth Projected for IVR Market

A new report says the global market could reach $2.78 billion by 2017.

HP Marries Vertica and Autonomy

New solutions will aid companies in analyzing information from multiple sources.

New Swype Beta Features Dragon Dictation

The text input provider rolls Nuance technology into its latest offering.

Nuance Acquires Bitter Rival Vlingo

The two companies have a storied past that involves many court battles.

Future Apple TV Might Find Its Voice

The tech giant might be looking to add TV to its lineup.

Voice Biometrics Poised for Takeoff

IBM research calls it one of top five innovations with life-changing potential

Is Google Developing a Siri Killer?

New voice capabilities are reported in the works for Google's Android phones.

Apple’s New Patent Points To 3D Display, Voice Tech Systems

A new patent application covers the use of speech for providing user feedback.

Amazon Not Yapping About Yap

World's largest e-tailer has kept acquisition of speech recognition service company under wraps since September.

Pioneer’s Zypr Lets Developers Find Their Voices

New voice-powered API lets users access online services.

Nuance Forecasts a Rosy 2012

The company expects top growth from mobile and consumer units and healthcare and enterprise segments.