Articles by Michele Masterson
The 2015 Speech Industry Implementation Awards: Rx Outreach
The 2015 Speech Industry Star Performers: Baidu
The 2015 Speech Industry Star Performers: NICE Systems
Multimodal Growth Pushes Speech Recognition to the Head of the Class
You can touch this but you don't need to. Speech is right behind touch when it comes to the future of multimodal design, according to new research.
Sensory Releases VoiceDial App for Android
Quick, accurate hands-free calls can now be made from an Android smartphone.
Nexidia Illuminates Captioning Solutions
New suite enables broadcasters to comply with FCC regulations at scale.
Splice Wins Over Customers with Human Voice Technology
Phrases, not words, make better customer connections.
Time Is on Your Side: Wearables Spell Opportunity for Speech Interface Designers
Smart watches are coming of age, thanks to improved user interfaces—both graphical and voice—for the consumer and business user. If you're a developer, now is the perfect time to flex your skills.
Whose IVR Design Is It Anyway?
When it comes to IVR projects, bringing stakeholders together can seem more daunting than the actual assignment. Here's how to get everyone to play nicely and achieve results that the client will love.
Rx Outreach Finds VoltDelta Is the Cure for Its IVR Blues
The nonprofit prescription provider finds relief with improved speech recognition and better outbound capabilities
IBM Opens Speech and Cognitive Computing APIs to Watson
Verint’s Speaker Separation and Automated Theme Discovery Buoys Speech Analytics
Authentify Is Acquired by Financial Risk Firm
Early Warning will use Authentify technology to provide multifactor authentication on a single integrated platform.
M*Modal Beefs Up Functionality in Speech Solution for Physicians
While Fluency Direct's speech recognition is more accurate than ever, the company wants you to know it's only one of several capabilities.
Nuance PowerMic and Samsung Smartwatch App Connects Physicians to Speech Recognition
By using smartphones as microphones, and watches as dictation devices, healthcare is more connected than ever.
Authentify Furthers Voice Biometrics in Healthcare
Multifactor mobile authentication can be delivered to patients and providers via voice biometrics and QR codes.
NXT-ID’s New Solution Enables Purchases Using Voice-Directed Payments
Technology provides two-factor authentication.
The 2015 State of the Speech Technology Industry: Speech Self-Service
The 2015 State of the Speech Technology Industry: Speech Analytics
The 2015 State of the Speech Technology Industry: Intelligent Virtual Assistants
The 2015 State of the Speech Technology Industry: Voice Biometrics
The 2015 State of the Speech Technology Industry: Assistive Technology
Nuance Natural Language Solution Helps U.K. Telecom Hear What Customers Are Saying
TalkTalk realizes increased contact center efficiency, plus $5 million in savings.
Speech Heats Up the Connected Homes Market
Baidu's Deep Speech Recognition Bests Google, Apple, and Bing
Sensory Continues Expansion, Rolls Out Voice Biometric Solution AppLock
Free Android app is the latest in a series of announcements from the company this month.
Gryphon Incorporates CallMiner’s Speech Analytics for Outbound Sales Calls
The solution provides the ability to track sales representative performance and compliance with Do Not Call regulations.
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VoltDelta Is Acquired
Network services provider NewNet buys the contact center solutions provider.
Opus Research: Voice Biometrics Market to Near $600 Million by 2017
Adoption of speech authentication solutions shows no signs of slowing down as more verticals offer their customers heightened security.
Speech Readies Healthcare for ACA Requirements
After proving their mettle, voice solutions continue to help providers and insurers comply with regulations, put a lid on costs, and serve patients.
AAA: In-Car Voice Systems Are Still Dangerous
With ToyTalk, Speech Is Child's Play
Interactions Snaps Up AT&T’s Watson
The deal enables both companies to expand speech solutions to broader markets.
Speech Analytics Gets Real (Time)
The speech analytics market is alive and well, and will only get better with the emergence of instant analysis.
MotionSavvy’s UNI Converts Sign Language to Audio
Empowering the deaf and hearing-impaired, the new device also translates spoken words to text.
Nuance Powers Tangerine Banks’ Speech Enabled-Virtual Assistant, Voice Biometrics
Tangerine is the first Canadian bank to deploy voice technologies.
Nuance’s Dragon Voicemail-to-Text Platform Tapped by Deutsche Telekom
Visual voicemail service expands into a new market thanks to the popularity of text messaging.
Intelligent Virtual Assistant Market Poised to Hit $2.1 Billion in 2019
Speech Tech Vendors See Opportunities in Closed Captioning
Star Performers: Aspect Advances Analytics and Multichannel Support
Star Performers: Genesys Furthers Its Spending Spree
Star Performers: Watch Out, Here Comes Google
Star Performers: Jacada's Visual IVR Eases Customer Pain
Star Performers: Nexidia's Analytics Addresses 'Enormous Volume and Scale'
Star Performers: NICE Unveils a Real-Time Authentication Solution
Star Performers: Verint Enters the Voice Biometrics Market
Star Performers: VoiceVault Enables Developers to Build Mobile Authentication Apps
Nuance Dragon NaturallySpeaking 13 Promises Greater Speed and Accuracy
Updated features include a new interface and built-in microphone support.
Nexidia Bulks Up Latest Version of Speech Analytics Software
Interaction Analytics 11.0 makes it easier to organize topics, categories, and metrics.
Oracle Adds Nuance Speech Recognition to Its Mobile Apps
Nuance cloud services to provide enhanced mobile productivity and convenience for Oracle applications.
Is Voice Biometrics Right for You?
Voice biometrics solutions are emerging from the periphery of the technology landscape and growing at a staggering rate. Can your company afford to ignore them?
Battle of the IVR Designs: Conversational Versus Phone Trees
When it comes to IVR design, are you seeing the forest for the trees?
M*Modal Files for Chapter 11
Fujitsu Brings Emotion to Text-to-Speech
Global Voice Recognition Market Forecasted to Reach $113 Billion by 2017
CompaniesandMarkets.com says the global market for biometric technologies is expected to surge as well.
Nuance Enhances Dragon Mobile Assistant with Voice Biometrics
Solution offers new personalization feature, Nuance Voice Print
M*Modal Files for Chapter 11
Move comes amid declining sales and mounting debt.
VoiceKey OnePass Offers Touchless Bimodal Biometrics for Smartphones
The new version of VoiceKey OnePass provides hands-free voice and facial recognition.
Nuance Revamps Dragon Dictate for Mac
Version 4 of speech recognition software adds speed and accuracy.
Pindrop Security Combines Voice Biometrics and Phoneprinting Fraud Detection
System offers voice biometrics-based caller authentication to ensure credibility.
AT&T's Watson Answers the Call
Spanning decades, AT&T's Watson engine continues to evolve and entice developers.
The Hidden Potential of Segmenting Customer Calls
Analyzing caller data can provide a gold mine of information that, when acted upon, can keep businesses and customers happy.
Nuance Offers Virtual Assistance in the Cloud
Dictation Healthcare Apps Poised for Aggressive Growth
Speech Analytics Keeps Green Mountain Coffee Grinding
Calabrio ONE's speech and desktop analytics turn unstructured data into usable information.
Oracle Teams with Nuance to Work on Voice-Enabled Clinical Trials
Speech solution will be used in Oracle software for clinical investigators and researchers.
Beyond Verbal Debuts Moodies Emotions Analytics App
Beyond Verbal's new Moodies app can analyze more than 400 emotions using voice.
Make Way for Mobile: Wearables Will Rely on Speech
In an exclusive Q&A, Yankee Group analyst Raul Castañón explains why voice-controlled mobile apps will be all the rage in 2014.
Agnitio and Nok Nok Labs Demo Mobile Transactions with FIDO Ready Voice ID
Solution offers online, mobile, and point-of-sale application users secure site and service access.
Vuzix Adds Nuance Voice Technology to Its Smart Glasses
M100 Smart Glasses enhanced with voice recognition for menu commands and application navigation.
Overcoming Accents and Speech Irregularities
Do In-Car Voice-Enabled Devices Distract Drivers?
Speech industry experts question a recent AAA study that says eyes-free, hands-free technologies are not safe on the road.
Can VUI and GUI Survive an Interface Marriage?
Even though voice user and graphical user interface designs differ greatly, some practitioners are committed to making their union work.
Nuance Readies Virtual Assistant Florence for 2014
Florence combines speech recognition with clinical language understanding to help clinicians manage workflows.
Verint Enters Voice Biometrics Market with Victrio Acquisition
Victrio brings to Verint solutions to mitigate fraud using passive voiceprint enrollment.
Next IT Debuts Alme Virtual Assistant Healthcare Platform
Alme's artificial intelligence-based agent lessens the load for healthcare providers.
Audience Releases earSmart eS320 for Mobile Computing
Advanced voice processor is the first created specifically for tablets, ultrabooks, and hybrid all-in-one PCs.
Nuance Adds Voice to New Samsung Galaxy Gear and Galaxy Note 3
Nuance's voice and language technologies debut on Samsung's new smartwatch device.
Facebook to Acquire Mobile Technologies
Jibbigo translator solution to be integrated into the social networking site.
Aspect Acquires Voxeo
In-Car Speech Systems Hit Roadblocks
LinguaSys to License and Distribute OPI Translate Application
Solution provides mobile device translation of text and speech.
Authentify Debuts xFA Voice Security Service
Voice biometrics are combined with digital certificates and cryptographs for multifactor authentication.
Nuance Upgrades Voice Biometrics Solution
New release improves accuracy by 50 percent.
Aspect Software to Acquire Voxeo
The $150 million deal strengthens Aspect's IVR and multichannel self-service offerings.
Calabrio Launches Desktop Analytics Solution
Module complements speech analytics on company's WFO suite.
New System Brings the Speech-Enabled Home Within Reach
Partnership yields voice and vision controls for some home systems.
J.D. Power Finds Consumer Dissatisfaction with In-Car Speech
Appetite for speech is keen, but solutions have yet to catch up with expectations.
Nuance Launches Dragon Medical Practice Edition
Solution seeks to address EHR usability resistance.
SpeechStorm Releases New Persona for the IVR
Nuance Acquires Tweddle
The deal adds to Nuance's automotive business.
McAfee Debuts Voice and Facial Recognition Feature
Biometric solution incorporates Intel technology.
There's Gold in Healthcare Mandates
Speech solutions companies see opportunities in government changes.
Genesys Acquires Angel.com
Speech Recognition Helps Lawyers Cut Through Backlog
Australian firm makes a case for BigHand's voice productivity and speech solutions.
Barclays Deploys Nuance Voice Biometrics Solution
Customers embrace authentication of use.
Voxeo Launches CXP 13 Platform
Technology includes multichannel and mobile capabilities.
U.S. Bank Trials Nuance's Nina
The voice-based mobile virtual assistant app offers customers more self-service options.
Speech Providers Embrace the Cloud
The forecast is bright for hosted solutions.
Foodservice Distributor Gets Taste of Improved Efficiency
With Vocollect's Voice Solution, Jordano's boosts order accuracy.
Analytics and Compliance Increase Call Recording Investments
Consumers Want More, Better Voice Capabilities
Convergys Calls on Verint and Avaya
Companies to provide WFO and CEM management solutions.
7 Releases Visual Speech
Multimodal solution delivers a unified customer experience across IVR and mobile.
Nuance App Makes Resetting Employee Passwords Fast
Solution uses secure voiceprints to automate requests.
Nuance Expands Nina to the Web and Beyond
Nuance's virtual assistant now provides greater cross-platform customer service.
Genesys to Acquire Angel
The $110 million deal brings more cloud offerings to Genesys.
The Government Is Listening
Speech technology sees government growth spurt.
Speech Developer Programs Have Hit Prime Time
From the novice to the experienced, it's boom time for developers.
Speech Pioneer Ray Kurzweil Joins Google
CBE Lets Companies Collect with CallMiner Platform
Eureka Speech Analytics helps extract meaningful business intelligence.
Nuance Updates Its Nina Virtual Assistant
The mobile phone app now speaks and understands 38 languages.
Genesys Acquires Utopy
The deal strengthens Genesys' workforce optimization offerings.
Amazon Buys TTS Provider Ivona
The company was already providing the TTS for Amazon's Kindle tablets.
NICE Rolls Out Fraud Prevention Solution
Technology will track fraud patterns and screen interactions in contact centers.
VoiceVault Ramps Up Voice Biometrics Offering
Solution features replaceable capability.
Your Voice Is Your Password
Voice biometrics is gaining momentum in the enterprise.
Leveraging the Voice of the Customer Pays Off for Voxline
Brazilian contact center business finds NICE solutions are just what it needs.
The Cloud Will Drive Growth in Mobile Speech Recognition
Voxeo Taps Bob Ingalls as CEO
Opus Research Banks on Biometrics
The market has matured, and vendors have done what's been expected of them, a report concludes.
Nuance Introduces Dragon NaturallySpeaking 12 Legal Edition
Latest version of Dragon Legal delivers increased accuracy.
Nuance Launches Dragon Mobile Assistant for Android
Available for immediate download in beta.
Enabling the Disabled
Developments in assistive technologies are removing barriers for many.
Speech Goes to School
A window into the future of speech technology.
Otay Water District Calls on Flexible Solution to Improve Customer Service
Interactive Intelligence software keeps the public utility's call center operations flowing smoothly.
Siri, Meet Nina
ICSI Partners with Microsoft on Speech Research
Nuance Unleashes a New Dragon
Nuance Unveils Dragon Dictate for Mac 3
Updated voice recognition solution offers features based on user feedback.
Voice Biometrics Grows Up
Preventing fraud is not the only benefit.
The Customer Moved My Cheese
Mulitmodality use and design success means understanding your customer.
Angel Unveils Lexee
Self-service solution enables voice activation on all mobile apps.
The Cross-Channel Experience Challenges the IVR
Companies need to tear down the siloes to make the most of their opportunities.
Nuance Introduces Nina, Its Own Virtual Assistant
Nina provides an open SDK for the enterprise.
ICSI Partners with Microsoft
Collaboration will focus on human-machine interaction.
Nuance Unveils Dragon NaturallySpeaking 12
The company adds more than 100 enhancements to its voice recognition solution.
Synchronoss Acquires SpeechCycle
Spansion Unveils Voice-Enabled Electronics with Human Interface Coprocessor
Leverages Nuance technology to improve voice applications
Nexidia Releases New OnDemand Program
Offers process improvement and performance management accessible to contact centers of all sizes
Nexidia Unveils Interaction Analytics
Software provides multichannel searching
Nuance Launches Voice Biometrics for Mobile
Dragon ID now available for consumer device OEMs
Synchronoss Acquires SpeechCycle
The cloud services provider sought to add voice technologies to automate transactions.
Creating Fluidity Between Channels
From single-channel to cross-channel interactions, customers must be able to move seamlessly among them without data loss.
How Natural Is NLU?
Technological advances are making interactions engaging, valuable, and even fun.
Microsoft Demos a Translator That Re-Creates the User's Own Voice
Vonage Calls on Nexidia for Improved Contact Center Operations
Expanded quality monitoring reduces costs and improves agent training.
AT&T to Release Watson Voice Recognition APIs
Software development kit will also be available
Voxeo Rolls Out Location-Based Intelligence with Voice Self-Service Apps
Companies will be able to identify customer locations.
Microsoft and 24/7 Merge Contact Center Solutions
Nuance Research Reveals Consumers' Preference for Mobile Apps
Natural language, voice biometrics poised to trigger wider adoption.
Aspect and Nexidia Team Up
Integration of Nexidia's speech analytics to improve customer experience.
Speech Analytics: Turn Conversations into Dollars
Organizations that listen and respond to customers reap the rewards.
LVA: The New Fraud Detector?
You can't hide malicious intentions from Layered Voice Analysis.
Improving Agent Skills Generates Healthy Return
UTOPY speech analytics solution puts healthcare collection group on the road to recovery.
Nuance Acquires Bitter Rival Vlingo
Global Speech Rec Market to Approach $70 Billion by 2015
Roberto Pieraccini Leaves SpeechCycle
Former CTO takes the helm at ICSI.
Microsoft Teams Up with 24/7 on Customer Service Software
Deal includes further development of Tellme speech recognition software; 24/7 also confirms its acquisition of Voxify.
Voxeo's New CCO Puts the Focus on Customers
Anne Bowman, the company's new chief customer officer, obsesses about customers.
Auraya Launches ArmorVox Speaker Identity System
The new application allows solutions providers to implement voice biometrics in the enterprise and cloud.
Techies Say Vlingo App Leads To Security Breaches
The company is in the process of fixing bugs.
VoiceHIT Unveils Speech-Enabled Mobile Medical Dictation
Better Day EHR & Documentation Solution readies for launch.
UC Market to Reach $27.3 Billion This Year
The unified communication and collaboration market sees growth despite challenges.
New Technology Reveals 130-Year Old Recordings
Optical technique recovers Volta disk recordings.
Strong Growth Projected for IVR Market
A new report says the global market could reach $2.78 billion by 2017.
HP Marries Vertica and Autonomy
New solutions will aid companies in analyzing information from multiple sources.
New Swype Beta Features Dragon Dictation
The text input provider rolls Nuance technology into its latest offering.
Nuance Acquires Bitter Rival Vlingo
The two companies have a storied past that involves many court battles.
Future Apple TV Might Find Its Voice
The tech giant might be looking to add TV to its lineup.
Voice Biometrics Poised for Takeoff
IBM research calls it one of top five innovations with life-changing potential
Is Google Developing a Siri Killer?
New voice capabilities are reported in the works for Google's Android phones.
Apple’s New Patent Points To 3D Display, Voice Tech Systems
A new patent application covers the use of speech for providing user feedback.
Amazon Not Yapping About Yap
World's largest e-tailer has kept acquisition of speech recognition service company under wraps since September.
Pioneer’s Zypr Lets Developers Find Their Voices
New voice-powered API lets users access online services.
Nuance Forecasts a Rosy 2012
The company expects top growth from mobile and consumer units and healthcare and enterprise segments.